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Paris, Île-de-France, France
Onsite
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
We are seeking a highly experienced and customer-focused Regional Aftersales Manager to support Lucid's aftersales operations in France. The role is responsible for service performance, customer experience, field quality management, warranty administration, technical escalation management, service partner governance, and operational readiness across the French market.
As part of Lucid's National Sales Company (NSC) model, the Regional Aftersales Manager serves as the primary interface between Lucid Europe, Lucid France, Authorized Repairers, Agents, and contracted service providers. The role retains accountability for aftersales performance, field quality, technical capability, and customer outcomes while governing partner execution against Lucid standards, service levels, operational KPIs, and customer experience requirements.
The position reports to the France Country Director, with a functional reporting line to the Sr. Manager, Aftersales Operations Europe, and serves as the local owner for service performance, field quality, technical escalation management, warranty governance, and customer satisfaction across the French market.
Key Responsibilities
Aftersales Performance & Customer Experience
Service Network & Partner Management
Technical Operations, Field Quality & Escalation Management
Warranty & Compliance Management
Parts Availability & Service Readiness
Training, Capability & Network Development
Systems, Reporting & Data Governance
Requirements
Success Measures
Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
