GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.
Responsibilities / Tasks
Own and monitor customer master data quality for the assigned region for the NPE division
Enforce GEA Group and divisional customer data standards, policies, and governance rules
Execute and steer deduplication, merging, obsoletion, and cleansing activities
Support and coach local customer data stewards and build a regional steward community
Act as escalation point for complex customer master data cases (e.g. duplicates, unclear account hierarchies)
Support SAP S/4HANA (MDG‑C) and CRMoperations and ensure compliance with customer data workflows
Support Transform360 data readiness, including data quality monitoring and validation
Provide transparency on data quality KPIs, risks, and improvement progress
Perform testing of data related changes in CRM/MDG, raise defects, and provide concrete feedback to central product/process teams
Document operating procedures/SOPs and work instructions for regional execution (request validation, enrichment rules, approvals, escalation paths), and keep them current
Collaborate daily with Sales, Service, Finance and Data Governance counterparts to unblock requests and ensure smooth order to cash handoffs (e.g., correct addresses/VAT to prevent invoice rejections)
Your Profile / Qualifications
Experience in master data management, preferably customer master data
Good understanding of SAP S/4HANA Customer Master and MDG‑C
Experience with CRM, preferably Sales & Service Cloud
Experience in a B2B / industrial / project‑based business environment is a plus
Strong analytical skills and ability to work across functions and regions
Structured, detail‑oriented, and confident in enforcing standards in a matrix organization
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