Regional Data Centre Director, Southeast Asia

A Snapshot

As the Operations Director, reporting directly to the Regional Director, DC Operations you will work closely with the Operations team, making your mark in a number of ways:

• Oversees all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs.
• Provides support and technical advice to the site teams in all aspects of their roles to ensure efficient and successful data centre operations.

Your Day to Day:

• Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.
• Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
• Provides support to the site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
• Develop strong relationships with customer operational management contacts.
• Provides support to drive thorough root cause analysis and produce detailed reports for internal and external stakeholders.
• In conjunction with the site teams responsible for contractual compliance, including SLA management, for 3rd party vendors including; FM Services, Smart Hands & Security vendors as well as any other 3rd party vendors (including soft services) engaged directly by AirTrunk.
• Responsible for managing internal audits of standard operating procedures, sequence of operations and maintenance standards to guarantee compliance with AirTrunk and industry standards.
• Oversees the local change management processes and other documentation required by law, e.g. SWMS, including review and approval of Method of Procedures (MOPs) to support the Facilities Managers.
• Ensures adherence to security programs across the data centre portfolio.
• In conjunction with the site teams responsible for ensuring the operating standards of the data centre supports various accreditation initiatives, including, but not limited to, ISO 27001, SOC1, SOC 2 etc. as may be required by AirTrunk.
• Oversees data centre operations to maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety.
• Responsible for OPEX/CAPEX budgeting, forecasting and reporting requirements.
• Ensures data centre budgets stay within financial targets.
• Ensures adherence to financial control procedures for the data centres.
• Presents improvements that generate operational and financial efficiencies, including the development and presentation of the business case, to the wider Management team.
• Prepares reporting of operational metrics, data and risks for Management oversight and control for both day-to-day reporting and long-term trend analysis.

Requirements

• 10years or more experience in a critical facilities environment is a must.
• 5years or more experience directly managing employees.
• Procurement and contract negotiation experience.
• Electrical or mechanical trade background not essential but highly desirable.
• Leadership & Communication Skills – Ability to comprehend, analyse and interpret complex operational documents.
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals.
• Ability to deliver effective presentations on data centre operations to customers, peers and management.
• Ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management.
• Ability to manage with positive influence and motivate employees and customers to obtain desired levels of performance.
• Ability to understand the need to place the team’s, company’s or customer’s goal over personal individual goals.
• Strong quantitative and qualitative reasoning ability with experience in determining root causes, performance shortfalls and required corrective actions.
• Experience managing CAPEX/OPEX budgets and variance analytics.
• Proficiency in Microsoft Office package – Word, Excel, Outlook, Project & Visio.
• Experience managing systems such as Customer Portals, BMS, Computerised Maintenance Management Systems.
• All decisions must be made with an in-depth understanding and interpretation of Company policies and procedures, business practices and customer’s priorities to achieve effective results.