Regional Director, People Services - Americas

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

POSITION SUMMARY

The Regional Director, People Services is responsible for leading the delivery of People Services across an assigned region, ensuring efficient, consistent, and customer-focused HR operations. The role partners closely with HR Business Partners, Centers of Excellence, and business leaders to transition administrative and operational HR activities into a centralized service model, allowing HR teams to focus on strategic business priorities.

This leader is accountable for operational excellence, service quality, process standardization, continuous improvement, and the adoption of digital solutions while delivering an exceptional employee and manager experience.

Deerfield, IL is the preferred work location; however, candidates who are not able to relocate to Deerfield are still encouraged to apply if interested in the opportunity.

KEY RESPONSIBILITIES

• Regional Service Delivery

  • Lead the regional People Services organization, delivering high-quality HR operational support across the employee lifecycle.

  • Ensure consistent execution of global standards while adapting to regional regulatory and business requirements.

  • Manage day-to-day service delivery, ensuring compliance with established service levels and quality standards.

• HR Operations

  • Oversee the delivery of regional HR operational services, including:

  • Employee lifecycle transactions (hire to retire)

  • Job and organizational changes

  • Position management

  • Workforce administration

  • Employee documentation

  • HR case management

  • Reporting and data maintenance

  • Employee and manager inquiries

  • Regional compliance documentation

• Transition and Transformation

  • Partner with HR Business Partners and Centers of Excellence to identify transactional and administrative work suitable for migration into People Services.

  • Lead regional transition activities, including process documentation, knowledge transfer, stabilization, and continuous optimization.

  • Support enterprise transformation initiatives by implementing standardized operating procedures and new technologies.

• Continuous Improvement/GPS

  • Identify opportunities to simplify, standardize, and automate HR processes.

  • Drive Lean process improvements to increase efficiency and reduce cycle times.

  • Promote employee self-service and manager self-service capabilities.

• Customer Experience

  • Ensure timely and accurate resolution of employee and manager inquiries.

  • Monitor customer satisfaction and implement action plans to improve service delivery.

  • Foster a culture focused on responsiveness, accountability, and continuous improvement.

• Leadership

  • Lead, coach, and develop a regional People Services team.

  • Build organizational capability in customer service, operational excellence, and process management.

  • Promote collaboration across HR Business Partners, Centers of Excellence, HR Technology, Payroll, and business leaders.

QUALIFICATIONS

• Bachelor’s degree required; Master’s degree preferred.

• 10+ years of progressive HR experience, including HR operations, shared services, or HR service delivery.

• Experience leading regional or multi-country HR operations.

• Strong understanding of HR processes and employee lifecycle management.

• Experience with Workday or other enterprise HRIS platforms.

• Proven leadership in process improvement and operational excellence.

• Strong change management and stakeholder management skills.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $176,000 - $242,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.