About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
Flow is seeking a Regional Facilities Manager to oversee building operations, maintenance performance, and critical systems across a portfolio of multifamily communities.
This role serves as the operational leader for facilities teams within an assigned region, partnering closely with General Managers, Assistant General Managers, and onsite maintenance teams to ensure our communities operate safely, efficiently, and to Flow standards.
The ideal candidate combines strong technical expertise with leadership experience across multiple properties. They are equally comfortable walking a mechanical room, reviewing a maintenance budget, analyzing operational metrics, and mentoring onsite teams.
Responsibilities
Regional Operations
- Provide technical and operational support to facilities teams across multiple communities
- Ensure consistent execution of preventative maintenance programs, work orders, unit turns, and repair and maintenance activities
- Conduct regular property visits, inspections, and operational audits to verify compliance with company standards
- Identify operational inefficiencies and implement process improvements that enhance service delivery and resident experience
- Support General Managers and onsite leadership teams with facilities-related challenges and escalations
Facilities & Building Systems
- Monitor the performance, maintenance, and uptime of critical building systems including HVAC, electrical, plumbing, elevators, generators, access control, and fire & life safety systems
- Lead troubleshooting efforts and support remediation of major maintenance-related issues
- Ensure preventative maintenance schedules are executed and documented properly
- Assist with planning and execution of deferred maintenance projects and system upgrades
- Identify life safety, employee safety, and physical hazards and develop corrective action plans
Vendor & Contract Management
- Manage relationships with service providers and contractors across the portfolio
- Review vendor performance, scope of work, and contract compliance
- Participate in bid processes and vendor selection efforts
- Conduct regular business reviews with key service partners to ensure quality, responsiveness, and value
- Recommend opportunities for contract optimization and cost savings
Financial Performance
- Support annual budgeting, forecasting, and capital planning efforts
- Monitor maintenance expenses, turnover costs, and service contract expenditures
- Identify opportunities to improve operational efficiency while maintaining service standards
- Assist with evaluating repair-versus-replace decisions and long-term asset planning
Compliance & Safety
- Ensure properties operate in accordance with all federal, state, and local regulations
- Maintain compliance with OSHA, EPA, NFPA, and applicable building and life safety codes
- Support safety training initiatives and reinforce company safety standards
- Ensure all required inspections, testing, certifications, and documentation are completed on schedule
Team Leadership
- Coach, develop, and support onsite facilities teams and maintenance leaders
- Participate in recruiting, interviewing, onboarding, and training of facilities personnel
- Assist with performance management and succession planning efforts
- Promote a culture of accountability, ownership, and continuous improvement
Reporting & Performance Metrics
- Monitor and evaluate key operational metrics including preventative maintenance completion, work order completion times, unit turn performance, resident service feedback, compliance inspections, budget performance and, critical systems uptime
- Provide regular reporting and recommendations to leadership teams
Ideal Background
- 5+ years of facilities, engineering, or maintenance leadership experience within multifamily, hospitality, commercial real estate, or a related industry
- Experience overseeing operations across multiple properties or locations
- Strong knowledge of HVAC, electrical, plumbing, mechanical systems, elevators, and fire & life safety systems
- Working knowledge of OSHA regulations, EPA requirements, and NFPA codes
- Experience managing third-party vendors and service contracts
- Strong financial acumen with experience managing budgets and maintenance expenditures
- Experience using Yardi or similar property management platforms
- Excellent communication, leadership, and organizational skills
- Ability to travel regularly throughout the assigned portfolio
- Bilingual English and Spanish fluency highly preferred
Benefits
We take care of our people so they can do their best work.
- Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
- Time Off PTO and paid holidays.
- Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
- Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
