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São Paulo, São Paulo, Brasil
Onsite
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure that everyone has access to the healthcare they need today and for generations to come. To create a world where we all have more time with the people we love. That is what makes us Roche.
As a Technical Specialist SWA you will be Roche’s focal point for the installation, technical release, and support of analytical systems and laboratory automation.
About the opportunity:
Lead installation and relocation of Roche SWA (Serum Work Area) analytical instruments and basic automation instruments.
Technical knowledge transfer to other Field Service Engineers.
Technical release of analytical systems for laboratory use, with IQ and OQ implementation process.
Independent analysis and resolution of common questions and issues related to installations, referring more complex matters to higher levels.
Awareness of new service bulletins, urgent news from Global Customer Support (GCS), and other forums.
Close collaboration with RCSC and affiliates to share technical experiences, implement new ways of working, and promote teamwork across borders.
Support for the coordination of service at the customer site, as well as general/technical advice to service coordination and timely/accurate data recording in CRM.
Ensuring all regional activities are documented in compliance with quality procedures, monitoring local reports, costs, and mandatory trainings.
Who you are:
Basic knowledge of electronics, electro-mechanical systems, Information Technology, and Networking.
Excellent analytical, problem analysis, and decision-making skills, as well as effective planning, organizational, and time management skills.
Customer service orientation, mastering written/verbal communication, organization, and prioritization skills.
Fluency English and Portuguese (verbal and written).
Valid driver’s license.
Open for frequent travels both local and regional (on average, 80% travel required, which could last the entire week).
Degree with full technical higher education in Biomedical Engineering, Precision Mechanics, Electronics, Information Technology, Medical Technology, or related specialties.
Fluent English
Availability to work based in São Paulo (ability to travel up to 80% of the time)
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.