About Towne 

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

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SUMMARY

The Regional Manager directly reports to the Chief Operating Officer or Regional VP. The Regional Manager oversees a region of assigned accounts responsible for the overall performance in financial management, guest satisfaction, client satisfaction and business development objectives.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $99,500.00 - $149,300.00. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Source and execute on parking management assignments from various third-party owners.
• Plan, develop and execute on the overall business plan.
• Develop and maintain lasting, mutually productive client relationships with customers and tenants.
• Work closely with the Business Development Group to identify the parking needs for all new Towne Park projects and help plan/design the parking components of it.
• Build strong relationships with industry professionals, competitors, vendors and other personnel.
• Identify and source parking facilities for Towne Park to purchase in existing and future markets.
• Develop and train managers to ensure they are meeting job expectations.
• Develop budgets and monitor financial reports to ensure meeting business goals of the facilities within the portfolio.
• Review client statements for accuracy and create statement analysis for portfolio.
• Review of portfolio performance based on revenue analysis, profit/loss reports, and various accounting-based reports.
• Ensure compliance of company and client policies and procedures.
• Develop and execute marketing plan for facilities within portfolio.
• Coordinate the transition of new locations.
• Regularly review physical condition of facilities within portfolio and coordinate improvements as needed, confirming all meet required established standards.
• Maintain Accounts Receivable within targeted A/R goals.
• Assist Area & Account Managers in handling high end customer complaints and urgent operational issues.
• Ensure Branding Standards and Operational Protocols are adhered to.
• Actively pursue new business for the company under direction of senior management.

Descriptive Statement(s)

% of Time

The total amount of time for all functions of the job

100%

Education:

• Bachelor’s degree with a concentration in business preferred.

Required Licensure, Certification, etc.:

• Must have and maintain a valid driver’s license and clean driving record

Work Experience:

• Minimum of 5 years managerial experience within the parking industry or related industry preferred.

Knowledge & Skills:

• Ability to work flexible shift schedule including weekends
• Good written and communication skills, both in writing and verbally
• Ability to establish and maintain effective and appropriate relationships with the public, agencies, and other employees
• Must have a good work ethic and be a team player
• Possess strong customer service and communication skills
• Must be familiar with and adhere to parking best practices
• Experience working with financial statements/accounting, P&L reporting, and budgeting.
• Proven ability to plan and organize workloads by establishing priorities and respecting deadlines.
• Sound judgement: good follow through and keen ability to prioritize.
• Excellent interpersonal skills with client focus and an ability to work with all staff levels.

Authority to Act:

☐   Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

☒   Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

☐   Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.

Budget Responsibility:

☐ The employee has control over resources available only.

☐ The employee has control over a department(s) budget.

☒ The employee has authority to develop, manage and control a department(s) budget.

☐ The employee has authority to make financial decisions on behalf of TP.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

☒   Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

☐   Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

☐  The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

☒  The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 50% may be required.