Regional Manager – Dedicated Driver

What is the "Dedicated Driver" Service?

Airspace partners with leading U.S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals across the country. Our dedicated drivers are the critical link between warehouses and operating rooms, delivering essential surgical tools in real time. Every delivery matters. Every driver represents Airspace.

Compensation: $75k annual salary + 10% bonus target

About the Role

As a Regional Manager, you will be responsible for managing a network of Dedicated Drivers, which may include W-2 employees, 1099 contractors, or a combination of both. You will support drivers directly, ensure customer needs are met, and own execution of tactical initiatives to deliver top-quality service. You will be a hands-on leader who invests deeply in driver development and cultivates strong, trust-based relationships with both drivers and customer stakeholders."

What You'll Do

Driver Training, Coaching & Performance Management

• Lead onboarding and ongoing training programs to ensure drivers are equipped with the knowledge, tools, and skills to perform at the highest level
• Provide consistent coaching and direct feedback to drivers, fostering a culture of continuous improvement and accountability
• Develop and execute individualized performance improvement plans, conducting quarterly re-training sessions and regular performance reviews
• Monitor driver performance metrics closely and proactively identify trends, risks, and opportunities for development
• Build and maintain a healthy, engaged driver base across assigned geos and customers

Customer & Driver Relationship Building

• Serve as a primary point of contact for customer accounts, working collaboratively with Account Management to cultivate strong, long-term relationships with customer POCs through regular communication and in-person engagement.
• Travel up to 50% of the time to regional customer site locations; including regional driving, domestic flights, and overnight stays to maintain visibility and deepen partnerships
• Conduct in-person market performance reviews at customer sites to assess service quality and proactively surface improvement opportunities
• Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits, ensuring they feel supported and set up for success
• Coordinate and manage change requests in close partnership with both drivers and customers, ensuring smooth and timely execution

Operations & Process Ownership

• Provide direct support to drivers on tactical problems that arise
• Proactively partner with the Revenue team to action driver feedback and develop clear resolution plans
• Manage driver rate establishment, billing, and payment execution
• Actively govern work through formal documentation and identify opportunities to streamline processes
• Partner with leadership to identify process gaps and take swift action to close them

What We're Looking For

• 3+ years of experience in transportation or logistics operations
• Proven experience in driver or workforce training, coaching, and performance management
• Demonstrated ability to build and sustain strong relationships with both frontline workers and customers
• Willingness and ability to travel up to 50% of the time, including regional driving, domestic flights, and overnight stays at customer site locations
• Comfort operating in a field-based environment, with the ability to manage responsibilities effectively while traveling
• Strong communication skills (both verbal and written)
• Positive attitude with a natural ability to connect with and motivate drivers and customers alike
• Detail-oriented and excels at active listening
• Ability to partner with cross-functional teams to drive positive outcomes in service
• Action-oriented and comfortable in a fast-paced environment
• Experience working in an environment where work activities require rigorous process adherence
• Strong time-management skills and multitasking ability
• Solution mindset: Demonstrated ability to "own" problems end-to-end