Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
The Regional Manager -Retail builds and develops sales and store operations teams that deliver world-class service to our customers with the utmost care and delivering financial results that exceed expectations day in and day out is in your DNA. You are skilled at reading various reports and performance indicators in order to target areas for improvement, but don't shy away from the prospect of spending time with your team members in the customer environment to understand the dynamics in place!
Who you are:
- You excel at building winning teams, you are passionate and energized by helping others succeed and grow as they achieve their goals.
- You are at ease in a multi-site environment where various clienteles rub shoulders (B2C, B2B), from various referencing channels (face-to-face, telephone, web).
- You have a keen business sense and proven operational expertise that allow you to fully understand all the performance improvement levers in order to optimize the use of the resources at your disposal to maximize the profitability of your business unit.
- Your authenticity and interpersonal skills allow you to create and maintain effective relationships with all your internal and external partners.
This role is responsible for the following tasks:
- Deliver the P&L of the Speedy Glass service centers in the assigned region.
- To embody the Belron culture based on our 4 core values: genuine, collaborative, caring and driven.
- A minimum of three years of retail management experience in a multi-site, multi-product environment and previous experience in driving the growth of a business
- Drive the performance of service centres in your region to ensure the achievement of objectives across our four dials (our customers, our employees, our shareholders, society).
- Collaborate with peers and internal partners to optimize the performance of your business unit; contribute to the development and sharing of best practices to stimulate growth.
- Inspire employees in their care to go above and beyond to deliver a world-class customer experience, with the utmost care.
- Solve problems and work with teams to develop solutions, procedures, and business processes that produce expected results, while ensuring customer satisfaction.
- Recruiting, engaging and fostering talent; provide training and performance management to build and maintain a high-performing team.
You excel at...
- Leverage your retail service expertise and business knowledge to find creative solutions.
- Build high-performing teams, manage change and influence new winning behaviors.
- Develop action plans to improve performance and implement new initiatives.
- Develop and foster relationships, trust, and collaboration with all stakeholders.
- Active listening, seeking win-win partnerships and providing solutions that achieve the best results.
- Use various leadership styles (visionary, participatory, affiliative, coaching, pilot, directive) depending on the circumstances and individuals.
Bonus points:
- Fluency with computer tools and the use of MS Office systems, such as PowerPoint and Excel.
- You are a winner and value results as much as how to achieve them, in line with our values of respect, trust and integrity.
- Position based in the Saskatoon or Regina area, must be present in the assigned service centers in your region 70-80% of your time, so regular travel is expected.
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!
