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Pulau Pinang, Malaysia
Onsite
Position: Regional Technical Field Service Manager – Rest of Asia (ROA)
Location: Malaysia or other ROA Countries | Reports To: Regional Director, Rest of Asia
About the Role
Are you an impactful technical service leader passionate about empowering teams, driving operational strategy, and building seamless bridges between local field operations and global engineering?
We are seeking a dynamic Regional Technical Field Service Manager to lead our field service organization across the Rest of Asia (Korea, Japan, and Southeast Asia). In this strategic role, you will report directly to the Regional Director for ROA and manage all Country Field Service Leaders, driving service excellence, talent development, and strong alignment across local country operations and global factory support.
Key Responsibilities
· Lead & Empower: Directly manage and mentor Country Field Service Leaders across Korea, Japan, and Southeast Asia, fostering a high-performance team environment.
· Strategic Direction: Develop and implement regional field service strategies aligned with overall business growth and high customer satisfaction standards.
· Country Alignment: Work in close partnership with Country Managers to oversee field service execution and address local operational needs.
· Bridge to Global Engineering: Serve as the strategic liaison connecting ROA field operations with factory technical teams and global support organizations to resolve complex technical challenges and elevate product quality.
· Organizational Growth: Build technical capabilities, streamline standard operating procedures, and develop regional field service talent.
Qualifications
· Bachelor’s degree in Engineering or Science.
· 10+ years of technical field service management experience, preferably in high-tech, capital equipment, or electronics/semiconductor sectors.
· Strong track record of managing cross-border teams across Asia (Korea, Japan, SEA).
· Excellent leadership, team-building, and communication skills.
· Proven ability to collaborate effectively with cross-functional stakeholders and global headquarters.
· Readiness to travel regionally across Korea, Japan, and Southeast Asia.
