We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.



Job Description
Key Responsibilities
1. Shipment Track and Trace
- Identify and prioritize critical shipments, including revenue-risk, back-order-risk, short-shelf-life and must-win SKUs.
- Ensure all inbound and outbound milestone events for GAR critical shipments are complete.
- Monitor shipments continuously across BD ERP systems and S&OE dashboards.
- Track assigned worklists manually to backfill missing milestone events.
- Keep inbound delivery (IBD) dates in the system up to date to reflect revised ETAs.
- Share regular critical-shipment updates with GAR SCM leadership, the GDP team and Country Logistics teams.
2. Escalation Management
- Prepare delayed-shipment lists and escalate to the source sites or service providers involved.
- Follow up on each escalation and close it, recording outcomes and learnings.
- Ask service providers for root cause analysis and corrective/preventive actions (RCA/CAPA) on recurring failures, such as rollovers, documentation errors and missed pickups.
- Resolve shipment documentation and release issues, such as missing waybills, delivery-order holds and container release.
- Work with Global Transportation to resolve operational and business issues.
- Keep stakeholders informed on escalation status and resolution.
3. Freight Cost and Claims Support
- Help resolve freight invoice exceptions and payment delays with the freight audit provider, carriers and country finance teams.
- Coordinate cargo claims for damage, loss or temperature excursions, including documentation, deadlines and follow-up.
4. Stakeholder Collaboration
- Work closely with Country Logistics teams, service providers, Global Transportation, Global Procurement, Planning, Quality and other stakeholders.
- Help prepare for regional Logistics S&OE meetings and maintain the escalation contact directory.
5. Continuous Improvement and Reporting
- Support Regional Transportation CI initiatives, including rollout of visibility tools and better data quality.
- Build and maintain reports on shipment performance, revenue at risk and escalations.
- Keep the regional task tracker up to date.
Qualifications
- Required: Bachelor's degree in Business Administration, Supply Chain Management or a related field.
- Preferred: Master's degree in Supply Chain Management.
- Experience: 2–3 years in supply chain operations, logistics or transportation.
Skills and Competencies
- Strong analytical, data-driven mindset with high attention to accuracy.
- Clear, concise written and verbal communication, including updates to senior stakeholders.
- Strong technical skills in building analytical reports (advanced Excel; Power BI preferred).
- Working knowledge of ocean, air and road freight, Incoterms and shipment documentation.
- Familiarity with SAP and transportation visibility platforms. Exposure to Power Automate or Power Apps is an advantage.
- Understanding of temperature-controlled and dangerous-goods shipping is an advantage.
- Able to manage several priorities and follow issues through to closure with little supervision.
- Able to work with teams across countries and time zones.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
MYS Kuala Lumpur - Jalan Kerinchi
Additional Locations
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