You report to the Senior Vice President of Operations and lead a region of communities. Your direct reports are the Community Managers across your region. Some of your communities also have a dedicated on-site sales team; those teams report through our sales organization, and you partner with them to drive results. You are the first point of accountability for everything that happens in your region.
You work in close partnership with our home office teams, including Revenue, Collections, Marketing, Home Readiness, Capital Projects, Resident Experience, and People Operations. These teams set the standards and build the tools you and your communities rely on. When a challenge extends beyond your region or points to a systemic gap, you surface it back to the home office with a clear recommendation, so it gets solved once, for everyone.
Own Your Region's Results
- Translate Havenpark's strategy into regional plans and drive performance to meet and exceed ambitious goals.
- Own the financial health of your portfolio through community Profit and Loss (P&L) statements, annual budgets, and capital projects, maintaining positive Net Operating Income (NOI) across your region.
- Drive home sales performance across your region, working through your Community Managers and partnering with on-site sales teams to reach ambitious goals.
- Keep delinquency low and collections disciplined across every community.
- Ensure every community consistently meets our “Green and Clean” and curb appeal standards.
- Deliver a five-star resident experience across your region.
Lead with Data
- Use Havenpark's reporting and dashboards to stay close to how every community is performing and where attention is needed.
- Analyze trends across your region, identify risks early, and put targeted strategies in place to keep every community on track.
Lead, Develop, and Hold Your Team Accountable
- Inspire, coach, and develop your Community Managers to reach their full potential.
- Set clear expectations and hold your team accountable to Havenpark's operating standards, reinforcing them consistently across your region.
- Foster a culture of clear communication and high expectations through regular 1:1s, staff meetings, and hands-on guidance.
- Address performance gaps directly, coaching to improvement and following a fair, consistent accountability process when needed.
- Build a high-performing team by evaluating talent honestly and making strategic staffing decisions.
Home Readiness and Capital Projects
- Keep home readiness on track so new homes and rehabs are completed on schedule and ready to show and sell, stepping in quickly when timelines slip.
- Ensure capital and rehabilitation projects are delivered to Havenpark standards, on time and on budget, and escalate blockers that cannot be resolved within the region.
Integrate and Grow the Portfolio
- Champion the Havenpark operating model and integrate newly acquired communities through the successful execution of 100-day plans.
- Serve as the vital link between our home office and community teams, ensuring a free flow of information and feedback in both directions.
Resident and Employee Experience
- Champion a customer-centric culture where both residents and employees feel valued and heard.
- Proactively address resident needs, ensuring concerns are resolved with speed and empathy.
- Promote employee engagement initiatives that build a strong, unified team dedicated to our mission.
Culture and Compliance
- Lead by example, embodying and reinforcing Havenpark's core values in every decision and interaction.
- Ensure compliance with all work processes, Fair Housing regulations, and company policies.
What You Bring
- A minimum of 5 years in a supervisory role, with at least 2 years as a Regional or District Manager or an equivalent multi-site leader.
- Proven experience in property management; a background in manufactured housing communities or multifamily assets is highly valued.
- Financial acumen: a track record of driving revenue growth, controlling expenses, and managing P&Ls and budgets across multiple locations.
- Comfort leading through data and holding teams accountable to clear, consistent standards.
- Exceptional written and verbal communication, with the ability to inspire teams and collaborate with stakeholders at every level.
- A results-oriented mindset, with the resilience and adaptability to turn challenges into opportunities.
- Being a self-starter with a problem-solving and continuous improvement mindset, modeling a standard of excellence in day-to-day work and interactions with others.
- A genuine passion for coaching, motivating, and developing others.
- Willingness to travel regularly across your assigned region, and a valid driver's license with a clean driving record.
