The Regional Vice President of Operations will be responsible for developing and implementing strategies to positively drive results in the people, performance, and profits pillars across all districts while fostering a high-performance culture that aligns with the company's values. This role involves building organizational talent, evaluating leadership, and ensuring compliance with safety and regulatory standards.
Additionally, this position will have accountability for maintaining equipment and facilities and effectively communicating company initiatives and executing company standards. This is a crucial role that requires strong leadership skills, strategic thinking, and the ability to work collaboratively with teams across the organization.
RESPONSIBILITIES
- Foster a culture of high performance through accountability across all districts, promoting and reinforcing the company values. Maintain a consistent presence in the restaurants to serve as the Operations expert on systems and processes while working directly with all levels of the business to ensure delivery of key performance indicators
- Build organizational talent and bench strength across all districts by promoting the development of internal leaders, championing the identification and attraction of high-potential external candidates, and evaluating the performance of each district manager
- Ensure that each location has strong leadership and a pipeline of future leaders, including Certified Training General Managers, while also ensuring that each location is being managed effectively and efficiently and allows for opportunities to identify areas for improvement
- Effectively and efficiently communicate company initiatives, programs, and key focus areas to district managers, and ensure that these initiatives are executed consistently across all districts. Ensure that all locations are aligned with the overall business strategy and that the company's standards are being upheld
- Increase sales by leading and coaching teams to execute national and local marketing programs by ensuring compliance and share feedback on opportunities that exist with the Operations Leadership Team
- Develop and implement strategies to improve the overall profitability and success of the business across all districts, leveraging financial data and identifying trends and areas for improvement. Additionally, coach and provide guidance to district managers on effective restaurant visits and maximizing revenue and profit while ensuring a great experience for guests and team members
- Ensure that all locations across all districts comply with safety and regulatory standards, including ServSafe, Ecosure, and federal, state, and local business and employment laws. Ensure compliance with state and local alcohol service when applicable. This involves ongoing quality assurance and compliance efforts, which includes maintaining a safe working environment for employees and guests
- Conduct restaurant visits across all districts to ensure that policies and procedures are being followed. Reviewing the proper care and maintenance of equipment and facilities. Ensure compliance of federal and state employment laws, through onboarding, I-9/E-Verify completion, etc
- Execute goals related to recruitment, retention, technology, process, and profitability. This involves working closely with district managers to develop effective strategies to achieve these goals. Where necessary, effectively collaborate and provide feedback with shared services teams
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EDUCATION & EXPERIENCE QUALIFICATIONS
- 8+ years of experience with any combination of restaurant operations experience and education
- Demonstrated experience in a multi-unit restaurant environment
- Leadership experience within a corporate structure and experience working in a growth organization
- Certified in any provincial or local food and/or alcohol handling where required
- Minimum: High School Diploma or equivalent
- Preferred: 4 year or advanced degree
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
- Extensive knowledge and experience in multi-unit restaurant operations and management
- Advanced financial acumen, including experience with budget management, financial analysis, and P&L management for multiple locations
- Demonstrated ability to develop and execute strategic planning, organization, and financial acumen that drive business growth and profitability across multiple locations.
- Ability to lead high-performing teams, including building a strong talent management and bench planning strategy
- Demonstrated skills creating a talent pipeline, attracting, and retaining top talent, and fostering a culture of accountability and high-performance.
- Excellent communication with effective messaging and interpersonal skills, having the ability to influence and interact effectively with all levels of the organization, external partners, and customers.
- Strong knowledge of local, state, and federal regulations related to food safety, labor laws, and licensing. Alcohol compliance for relevant brands across multiple jurisdictions.
- A commitment to delivering exceptional customer service and creating memorable guest experiences across all locations.
- Experience in driving operational excellence, customer service, and continuous improvement, including developing and implementing best practices, standard operating procedures, and performance metrics.
- Advanced strategic problem-solving skills and the ability to make decisions quickly in a fast-paced and dynamic environment.
- Strong organizational and time-management skills, detail-oriented and proactive, with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Proficiency in a range of technology applications, including restaurant management software, financial analysis and project management tools. Expert with Microsoft suite: Outlook, Excel, and PowerPoint.
- Flexibility to work evenings, weekends, and holidays, and to travel as needed to support business needs.
- Ability to perform all functions at the restaurant level, including long periods of walking, standing on hard surfaces, bending, stooping, twisting, lifting products and supplies weighing 45 pounds.
- The repetitive use of hands and arms to reach for, grasp, and manipulate objects is required. Finger dexterity is required for computer use. Tolerate constant exposure to cold and hot restaurant equipment. Tolerate moderate to loud noise throughout the day.
Travel Required: Valid Driver's License and ability to drive, and/or fly, to locations per brand requirements.
Location: Candidates must be based, or able to relocate to, the great Louisville-KY area.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
