A Triage Nurse is a professional registered nurse with oncology-specific clinical knowledge that offers individualized care and clinical guidance to patients, families, and caregivers to assist with ongoing healthcare needs.

PRIMARY TASKS AND RESPONSIBILITIES:

• Under general supervision, following established policies, procedures, and professional guidelines, provides care to patients by triaging oncology patient calls regarding treatment, surgery, and appointment information

• Monitor and provide patient symptom management

• Manage high risk, complex patient care with the goal of minimizing emergency department and inpatient readmission

• Assess barriers to care to address patient, caregiver, or family needs to achieve optimal patient outcome

• Provide patient-centered individualized ongoing education, resources, and referrals to internal and external resources to patient and caregivers

• Assist the physician and PA-C/ARNP with specific patient/family interaction needed to resolve clinical issues

• Complete requested clinical documentation as needed

• Establish and maintain professional role boundaries with patients, caregivers, and the multidisciplinary care team in collaboration with manager as defined by job description

• Facilitate communication among members of the multidisciplinary cancer care team to prevent fragmented or delayed care that could adversely affect patient outcomes

• Reviews, evaluates, and reports diagnostic tests to assess patient's condition

• Provides patient education and clinical direction by answering questions following chemotherapy, radiation, and infusion treatments and post-surgery

• Work as an integral team player and is expected to adhere to and abide by the rules and regulations set forth by the Florida State Board of Nursing

• Provide coverage for infusion floor/shot room as needed

EDUCATION/CERTIFICATIONS & LICENSES:

• Registered Nurse multistate or Florida single state licensure required

• Minimum of Associate Degree in Nursing, Bachelor’s Degree preferred

• Certification as an Oncology Certified Nurse (OCN®) preferred

• Basic Life Support (BLS) certification required

EXPERIENCE:

• Two (2) years or more of experience as an RN

• One (1) year or more of oncology experience required

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:

• Strong organizational skills

• Ability to prioritize and reprioritize quickly

• Ability to develop collaborative relationships both internally and externally 

• Strong written communication skills

• Strong telephonic assessment and communication skills

• Ability to work autonomously and with a virtual team in a remote work environment

• Strong oncology side effect/ triage management

• Proficient in Microsoft Word, Excel, Outlook 

• Possess high level critical-thinking skills

VALUES:

• Patient First – Keeping the patient at the center of everything we do

• Accountability – Taking responsibility for our actions

• Commitment & Care – Upholding FCS vision through every action

• Team – Working together, one team, one mission

Expectations for all Employees

Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices.  Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.