POSITION SUMMARY:
Date application must be received for priority consideration by: June 29, 2026
Anticipated Appointment Begin Date: July 20, 2026
Closing Date or if blank, Open Until Filled:
Job Family Group: Support Staff
Support Staff Classification Title: Information Technology Consultant 2
Division/Department: Academic and Student Affairs/Registrar's Office
Compensation Range (commensurate with experience): Salary Range 28I-2, $23.49 -$29.62/hourly or $4,071-$5,153 monthly @ 1.0 FTE
FLSA Status: Non-Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration/Temporary: Renewable
This position must possess and maintain a current, valid Driver's License: No
This position is designated as a critical, security-sensitive, or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Lead Work/Supervisory Responsibilities: No
Work Location Type: Hybrid
This position is currently approved for hybrid work. Hybrid status is not guaranteed long-term and may be modified, including a transition to full-time on-campus work, in accordance with university procedures and operational needs.
Work Hours: M-F (8:00a – 5:00p), some evening and weekend hours may be required. Hours are subject to change with notice.
Worker Status: Must be able to legally work in the United States without visa sponsorship
SPECIAL INSTRUCTIONS TO APPLICANT:
- Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
- For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.
- To view SOU’s very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefits/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf
- Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.
POSITION DESCRIPTION:
The Registrar Systems and Degree Requirements Coordinator reports to the University Registrar and has coordinative responsibility for the overall academic records enterprise of the University while collaborating with other members of the Office of the Registrar. The Registrar Systems and Degree Requirements Coordinator supports the operations of the Registrar's Office through management of academic requirements, student registration processes, and functional support of Workday Student. This position is responsible for building and maintaining degree requirements within Workday Student, assisting students, faculty, and staff with system-related processes, and performing a variety of administrative and operational duties to support accurate academic records and student success.
Minimum Requirements
- This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study and at least one year of related work experience.
Preferred Requirements
- Two years of experience as a program specialist or support specialist, which included administrative support for a project, program, or operation. Administrative support includes those duties beyond clerical/secretarial, such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; and evaluation of projects, processes, and operations; OR an equivalent combination of training and experience. One year of postsecondary education may be substituted for up to one year of the experience.
- Bachelor's degree in a disciplinary area related to this position.
- Experience with Workday Student or another student information system.
- Ability to learn new systems, analyze, and troubleshoot existing systems.
- Experience working in an applicable higher education setting.
- Experience with lead work responsibility or coordination of office procedures.
- Knowledge and experience using computer programs, including proficiency with databases and the Microsoft Office suite.
Essential Functions
Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:
70% Duties Include:
- Serve as a primary institutional contact, functional expert, and trainer in the University of the Registrar's Office for curriculum and degree requirements.
- Build, configure, test, and maintain degree requirements, academic policies, and program structures within Workday Student.
- Update curriculum requirements based on approved catalog and curriculum changes.
- Ensure accuracy and integrity of degree audits and academic progress rules.
- Collaborate with academic departments and campus partners to implement curriculum updates and resolve issues.
- Assist with testing and validation of system changes, updates, and enhancements related to academic requirements.
- Assist with testing and validation of system changes, updates, and enhancements related to academic requirements.
- Serve as a functional support resource for Workday Student processes within the Registrar's Office
- Troubleshoot system issues and coordinate resolutions with campus stakeholders and technical teams.
- Develop and maintain documentation, procedures, and training materials related to Workday Student functions.
- Provide user support and training to faculty, staff, and students on Registrar-related Workday Processes.
- Participate in system testing, upgrades, and continuous process improvement initiatives.
- Assist students, faculty, and advisors with the interpretation of registration policies.
- Verify and maintain student information procedures.
20% Duties Include
- Perform general administrative tasks to support Registrar's Office operations.
- Maintain confidential student records in compliance with institutional policy and FERPA regulations.
- Support office communication, scheduling, and workflow coordination.
- Ensure that systems associated with academic records are well-maintained, accurate, supported, and accessible.
- Create and maintain appropriate forms, documentation, user guides, and training manuals associated with academic records.
10% Duties Include
- Other duties as assigned.
Skills, Knowledge, and Abilities
- Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
- Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
- Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
- Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
- Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
- Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
- Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
- Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
- Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
- Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions.
- Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
- Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
- Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
- Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
- Ability to apply consultative skills to assess user needs and provide appropriate support
- Knowledge of information technology systems and/or applications, including campus-wide systems and multimedia environments, access procedures, networks and/or databases
- Knowledge of system utilities, features, installation and maintenance procedures, and general operation
- Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs
- Ability to provide software development and programming support for instructional applications
- Knowledge of user interface design principles and applications
- Ability to perform system, database, and network maintenance tasks and to use standard software packages
Physical Demand
- Normal office activities such as sitting/standing at a desk, using a computer, answering phones, and communicating in person, both in writing and via phone with others.
- Must be able to move/transport up to 25 lbs.
Special Conditions
- Must be willing to travel and attend training programs off-site for occasional professional development.
- Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
- Must be able to successfully pass a pre-employment background check.
- This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
- The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.
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SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce
In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.
Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (www.grandronde.org) and the Confederated Tribes of Siletz Indians (www.ctsi.nsn.us) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-security-report/. A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call 541-552-7095, or email clerycoordinator@sou.edu.
