Registry / PRN Inpatient Care Manager - Global Patient Services

• Provide single point of contact for special populations including Military, International, and Worker's Compensation patients, families, external Case Managers, referral sources and payers to ensure access to services and ongoing communication throughout treatment.

• Provide concierge services that address medical requirements, cultural nuances, language barriers, visa requests, orientation, family support and other unique needs associated with travel from other regions/countries.

• Lead treatment planning to ensure that unique needs, including return to work goals, embassy requirements, international discharges, LOS, home modifications, and life-care planning are addressed.

• Manage external Case Management, Claims Adjuster, Medical Attaché, and Embassy communication, keeping referral and payer representatives informed of patient progress and ongoing needs.

• Secure pre-authorizations, embassy approvals, and letters of compensability prior to admission.

• Work with Patient Financial Services and Managed Care to negotiate self-pay agreements, payer pay discounts and single-case agreements with third parties.

• Manage and disseminate information on local housing, air ambulances, ground transportation and other travel resources for out of state families.

• Coordinate interpreter/translation services for International Patients.

• Coordinate care with external providers/partners (including NMH, CMH, UCMC & private physician groups) to ensure a smooth transition.

• Participate in quality improvements in individual, team and program performance.

• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships:

• Reports directly to the Director, Global Patient Services

Knowledge, Skills & Abilities Required:

• Master's degree for Social Workers or CRRN for Nurses.

• Current Illinois license.

• Minimum 2 years of progressively responsible related clinical work experience with diagnostic program population.

• Experience with International, Worker's Compensation, Military Populations preferred.

• Professional knowledge of practice and supervision

• Interpersonal skills sufficient to provide effective communication with patients, families and staff.

• Sophisticated conflict mediation/negotiation/consensus building skills.

• Highly developed referral relations skills and refined ability to promote RIC services to external customers.

Working Conditions:

• Normal office environment with little or no exposure to dust or extreme temperature.