This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.
Claims Lead – Grade I
Job Family Grouping: Claims Group
Job Family: Claims Specialist
How does this role contribute to our collective success?
The Claims Specialist plays an important role in protecting AXIS Re's balance sheet, reputation, and client relationships through the timely, accurate, and consistent handling of reinsurance claims. The role supports effective claim resolution, sound reserving practices, and high-quality service to internal and external stakeholders while ensuring compliance with contractual obligations and regulatory requirements.
By working closely with underwriting, actuarial, finance, brokers, cedents, and fellow claims professionals, the Claims Specialist contributes to loss analysis, reserve monitoring, and portfolio understanding. Through disciplined claim management and effective communication, the role helps deliver reliable claims outcomes and supports informed business decision-making. Through effective communication and knowledge sharing, the Claims Specialist helps bridge the gap between claims activity, business strategy, and operational decision-making. The role transforms complex claims information, loss data, and emerging risk developments into practical insights that support underwriting, actuarial, finance, and management stakeholders.
Ultimately, the Claims Specialist helps AXIS Re maintain strong claims governance, operational excellence, and trusted client service while supporting the broader objectives of the Reinsurance Claims team.
What will you do in this role?
- Handle assigned reinsurance claims and claim portfolios in accordance with AXIS Re claims guidelines, delegated authorities, contractual obligations, and regulatory requirements.
- Ensure claims are promptly and accurately documented, evaluated, reserved, and processed throughout the claim lifecycle.
- Analyze claim submissions, loss notices, and supporting documentation to assess coverage, liability, financial exposure, and reporting requirements.
- Identify and escalate coverage issues, large losses, accumulation concerns, and other material developments in a timely manner.
- Maintain case reserves and monitor claim activity and loss development on assigned accounts.
- Partner with underwriting, actuarial, finance, and legal teams to support effective claim management and informed business decision making.
- Communicate directly with brokers, cedants, and other stakeholders regarding claim developments, information requests, coverage matters, and reporting requirements.
- Participate in claims audits, including audit planning, file selection, audit attendance, preparation of audit reports, and communication of findings and recommendations.
- Monitor legal, regulatory, and market developments that may impact claims handling, reserving practices, or portfolio performance.
- Maintain high-quality claim files and ensure accurate, complete, and reliable claims data within company systems.
- Contribute to management reporting, portfolio reviews, and other initiatives that support effective oversight of the claims portfolio.
- Build and maintain strong working relationships with internal and external stakeholders, including underwriting, actuarial, finance, brokers, cedants, auditors, and service providers.
- Support continuous improvement initiatives that enhance claims handling practices, operational efficiency, reporting capabilities, and data quality.
- Assist in the development and maintenance of training materials, desk guides, reference tools, and process documentation to promote consistency and operational effectiveness across the Claims team.
- Translate complex claims, coverage, legal, and reserving concepts into clear and concise communications tailored to a variety of business audiences.
- Support the effective use of data, reporting tools, automation, and emerging technologies, including artificial intelligence solutions, to improve workflows and business processes.
- Collaborate across global teams and functions to improve the quality, consistency, accessibility, and usability of claims information.
- Contribute to a culture of learning, collaboration, and continuous professional development by sharing knowledge, best practices, and lessons learned.
You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.
About You:
We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.
What you need to have:
- Minimum 3 years of experience in insurance and/or reinsurance claims handling.
- Good understanding of insurance and reinsurance principles, coverage analysis, and claims handling practices.
- Working knowledge of legal processes and laws applicable to insurance claims.
- Familiarity with reinsurance customs and practices and laws applicable to reinsurance.
- Strong analytical and problem-solving skills.
- Effective written and verbal communication skills.
- Ability to manage multiple priorities and work collaboratively in a team environment.
- Strong attention to detail and organizational skills.
- Experience using claims management systems; knowledge of SICS is beneficial.
What we prefer you to have:
- Experience handling casualty, professional liability, cyber, specialty, or other complex insurance and reinsurance claims.
- Experience participating in claims audits, portfolio reviews, or file quality assurance initiatives.
- Experience working directly with brokers, cedants, reinsurers, underwriters, or other external stakeholders.
- Strong proficiency with Microsoft Excel and familiarity with data visualization, reporting, or analytics tools such as Power BI.
- Experience working in data-intensive environments and leveraging information to support business, operational, or claims-related decision making.
- Familiarity with B2B operational processes and stakeholder engagement.
- Interest in or experience supporting the use of automation, data solutions, artificial intelligence, or other emerging technologies within insurance or financial services environments.
- Experience developing training materials, process documentation, job aids, or knowledge-sharing resources.
- Demonstrated ability to communicate complex technical, legal, financial, or operational concepts to a variety of audiences.
- Experience supporting onboarding, mentoring, coaching, or training initiatives within a professional environment.
- Knowledge of emerging issues, market developments, and trends affecting the insurance and reinsurance industry.
- Juris Doctor (JD) designation preferred but not required.
Role Factors:
In this role, you will typically be required to:
- Maintain a regular onsite presence of a minimum of three days per week, in line with AXIS Re office attendance expectations.
- Travel occasionally to support claims audits, market meetings, and stakeholder engagement activities.
- Build and maintain effective working relationships with internal stakeholders including Underwriting, Actuarial, Finance, and Legal, as well as external partners such as cedants, brokers, auditors, and service providers.
What we offer:
For this position, we currently expect to offer a base salary in the range of $90,000 to $120,000. The specific salary offer will be based on an assessment of a variety of factors, including the experience of the successful candidate and work location. In addition, all employees are eligible for competitive incentive opportunities based on overall corporate and individual performance.
You will also be eligible for a comprehensive and competitive benefits package, including medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.
This posting is for an existing vacancy.
