Rep, Customer Service 2

 What You’ll Get to Do 

The Customer Service Representative I is focused on providing excellent customer service to clients of the organization.  This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through data entry,  providing a timely response to customer calls and reports to the Customer Service Manager. 

 This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver.  A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader. 

 Job responsibilities include: 

• Maintain a broad knowledge of clients, productsand services of the organization. 
• Document customer interactions and transactions.
• Accurately process phoned, faxedand emailed quotes and orders in accordance with cut off times and other time constraints that may exist. 
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determineexpected delivery date and time. 

 What We Are Looking For 

• Must have 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; ability to work overtime when required.