Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Job Summary
Acts as the liaison between the customer, sales, vendors, engineering, and production departments, determines and provides detailed cost summaries and quotations for repair jobs in the service center. Coordinates repair by providing work instructions that include all pertinent information needed to process the repair through the service center meeting ISO requirements.
Key Responsibilities
- Under supervision of the Service Center Manager (SCM) or Customer Service Manager completes disassembly, inspection, repair, and assembly work instruction packages that includes work order generation complying with internal procedures, policies, inspection documentation, etc.
- Analyses inspection results and works with internal personnel and resources to disposition and create scope of supply required to repair equipment.
- Under supervision of the SCM or Customer Service Manager plans and generates Repair Proposals including labor hours, purchase requirements, work instructions, and total cost.
- Under supervision of the SCM or Customer Service Manager create and/or review drawings per internal procedures and ISO standards
- Under supervision or of Service Center Manager or Customer Service Manager, procures all required materials, services, and equipment used in repair jobs for the service center. Expedites parts and materials from suppliers to ensure delivery commitments are met.
- As applicable, prepares and coordinates all inbound/outbound shipping related tasks required for the final transportation of repairs or parts to ensure compliance with customer commitments. This would include all shipping, import, and export documentation as required.
- To ensure compliance with customer commitments and overall master schedule communicates regularly with all departments to keep them abreast of coordination activities.
- All work is performed by ISO and OSHAS requirements
- Supports, cooperates with, and participates in company-wide LEAN and EHS Management System which includes following all safety, health and environmental policies and procedures. Supports and cooperates in company-wide Quality Management effort.
- Performs other duties as assigned
Qualifications:
- Bachelor's degree in Technical Discipline (Engineering preferred) or closely related field or equivalent work related experience required
- Minimum of two years’ experience in closely related job/industry, preferred.
- Experience with Microsoft Office products required. SAP knowledge is preferred
- Ability to proactively organize and meet deadlines. Excellent communication skills (verbal and written) in English.
- Basic understanding of ISO, QMS, ESH and ASME, required.
- Preferred knowledge of API standards, Welding properties and procedures, Pump failure analysis, single, multi, horizontal and vertical pumps
What we offer you
What We Offer You
- 15 days of paid time off and 12 company-paid holidays
- 401k plan with a 6% match
- Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
- Health savings account matching
- Motivating wellness program
- Employee Assistance Program
- Paid paternal leave
- Gym reimbursement
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
