Job Description
Position Summary ***This is an ONSITE position; NON Remote!!
The Repair Supervisor leads day-to-day operations of the Southern Cross repair and calibration facility in Peachtree Corners, GA. This role is responsible for managing technicians and shipping/receiving staff, ensuring timely and accurate processing of repair, calibration, warranty work orders, and maintaining inventory for both repair consumables and instrument/parts sales. The Repair Supervisor serves as the operational point of contact for the Products LOB and reports directly to the VP of Products.
Key Responsibilities
Team Management
- Directly supervise repair technicians and shipping/receiving personnel
- Assign and prioritize work orders to maintain throughput and meet turnaround targets
- Conduct performance evaluations, provide coaching, and identify training needs
- Coordinate staffing coverage and cross-training to support operational continuity
Operations and Workflow
- Oversee the end-to-end repair workflow: RMA intake, evaluation and triage, repair and calibration, QC, and outbound shipping
- Ensure all work is performed in accordance with current SOPs for instrument repair and calibration
- Monitor work order status and intervene to resolve bottlenecks or quality issues
- Ensure calibration certificates and repair documentation are completed accurately and on time
- Coordinate warranty repairs in accordance with manufacturer agreements
NetSuite Transactions
- Monitor open repair and warranty work orders in NetSuite and ensure accurate, timely transaction processing
- Assist technicians with NetSuite data entry and error resolution
- Review and validate labor, parts, and service entries against physical work performed
- Support month-end close by ensuring all completed work orders are fully processed and invoiced
Inventory Management
- Maintain adequate stock levels of repair parts, calibration gas, consumables, and instrument sales inventory
- Conduct periodic cycle counts and reconcile physical inventory to NetSuite records
- Identify reorder needs and coordinate purchasing with appropriate internal contacts
- Minimize obsolete or excess inventory through proactive monitoring
Reporting and Leadership Communication
- Prepare and deliver regular operational reports to the VP of Products covering throughput, turnaround time, warranty claim volume, inventory status, and technician productivity
- Track and report key metrics: units received, units completed, units pending, BER rate, and warranty vs. non-warranty mix
- Flag capacity constraints, equipment needs, or process gaps as they arise
- Support operational reporting tied to Teledyne GMI warranty invoicing requirements (monthly submission within 5 days of month-end)
Qualifications
Required
- 3+ years of experience in a repair, service, or manufacturing environment
- Prior supervisory or lead technician experience
- Demonstrated ability to read and follow technical SOPs and work instructions
- Experience with an ERP or work order management system (NetSuite preferred)
- Strong attention to detail and ability to manage multiple priorities in a shop-floor environment
- Effective written and verbal communication skills
Preferred
- Experience with gas detection instruments or other field measurement equipment
- Familiarity with calibration documentation and NIST traceability requirements
- Background in shipping/receiving operations, including carrier management and packaging standards
- Experience preparing operational reports for management review
Working Conditions
- Primarily shop/lab environment; occasional exposure to calibration gases in a ventilated space
- May require occasional lifting up to 40 lbs
- Standard Monday through Friday schedule; additional hours may be required during high-volume periods or month-end close
Equal Opportunity Employer
Sparus Holdings is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EEO Statement
Sparus Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Reasonable Accommodation Requests
Sparus Holdings is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please email recruiting@sparusholdings.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
“Know Your Rights” Poster
The law requires Sparus Holdings to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights
Pay Transparency Non-Discrimination Provision
Sparus Holdings will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.
