Reporting & Analytics Manager (LBCM Service Provision)

Key responsibilities 

• Support the maintenance and updating of the Group’s Service Provision Catalogue (SPC) for services provided into LBCM  

• Provide input into the identification, monitoring, and mitigation of live service provision risks and controls  

• Support the production and analysis of LBCM service SLA reporting and path-to-green metrics  

• Contribute to impact assessments for Group-wide changes impacting services into LBCM, including coordination and administrative support for SPIAs  

• Support governance activities relating to third-party suppliers and dependent systems impacting LBCM service receipt  

• Assist with monitoring and tracking path-to-green activity and SLA appropriateness, escalating issues where required 

What You'll Need 

• Excellent PowerPoint, Excel and Power BI skills. 

• Ability to engage with and challenge a wide range of stakeholders. 

• Understanding of the non-ringfenced bank. 

• Ability to understand and manage a wide range of risks and controls. 

• Ability to analyse data and turn data into value-add insights. 

• Needs to be highly organised and proactive in finding opportunities to add value. 

• Eye for detail as accuracy is critical in documenting core services. 

Systems:  

ServiceNow  

RCSA 

Nucleus 

Dun & Bradstreet Onboard/Analytics 

Hellios FSQS 

News websites  

SAP Ariba/Buying@LBG 

Automated Portfolio Monitoring (APM)