Role and Responsibilities:
The Human Resources Representative serves as an internal resource and liaison to employees. The Representative has a full understanding of the policies, procedures, benefits, service culture, mission and values of the company and accurately relays this information to employees through a variety of channels. The Representative will assist with the administration of accurate and timely Team Member processing.
Responsibilities:
- Provides internal guest service to employees by consistently demonstrating property guest service standards and accurately and effectively answering employee questions.
- Supports employees on the utilization of Human Resources technology for both online and telephone access, including Workday.
- Provides useful suggestions and recommendations to employees to enhance their employee experience through self-service.
- Processes all employee information for new hires, transfers, promotions and terminations information including I-9 verification.
- Performs special projects and assignments as requested by department management.
- Performs administrative and clerical support related to other areas of Human Resources including team member relations, recruiting, benefits, compliance and training.
- Performs other duties as required.
Qualifications:
- High school diploma or equivalent required.
- At least one year of Human Resource experience or related administrative/clerical experience, preferably in a similar casino and resort setting.
- Spanish bilingual required.
- Excellent knowledge of Microsoft Office.
- Knowledge of Workday preferred.
- Professional appearance and strong attention to delivering a positive employee experience with each interaction.
- Ability to meet deadlines with a strong attention to detail; ability to multi-task with the ability to be self-directed.
- Excellent written and verbal communication skills, including customer service skills.
SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
