As a North American leader in agribusiness and renewable fuels, The Andersons operates in a unique space, bringing together agriculture, energy, and global markets. From the farm to customers around the world, we help move food, feed, and fuel where it’s needed most.
Our business spans the full value chain, which means the work we do directly supports farmers, customers, and communities every day. Whether it’s helping producers succeed, delivering essential products, or advancing more sustainable energy solutions, our impact is both local and global.
What truly sets us apart is how we work together. We are a performance-driven, people-powered organization where employees are owners, sharing in our success and helping shape our future. We invest in our team through development opportunities, meaningful career paths, and a culture that encourages growth, collaboration, and continuous improvement.
At the core of everything we do is our Statement of Principles. We are committed to providing extraordinary service to our customers, helping our employees improve, supporting our communities, and increasing the value of the company for our shareholders.
Position Overview
The Customer Service Representative II serves as a key point of contact for customers, marketplace partners, and internal teams, ensuring a positive and seamless customer experience across our eCommerce business. This role primarily supports customers through email and customer service systems, resolving shipping, fulfillment, and order-related inquiries while providing timely and accurate solutions. Working closely with eCommerce, warehouse, logistics, and customer service teams, the Customer Service Representative II leverages strong communication, problem-solving, and technical skills to troubleshoot issues, maintain accurate system data, and support efficient order fulfillment. This position is ideal for someone who enjoys building relationships, collaborating across teams, and delivering exceptional service while using technology and data to drive results.
Key Responsibilities
- Provides timely and accurate information to incoming customer order and product knowledge requests.
- Processes customer orders/changes according to established department policies and procedures.
- Performs administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic accounting duties, preparation of invoices, price quotes, collating sales and marketing materials.
- Utilize a thorough knowledge of freight rates and customer routes and service needs to assist with or arrange for transportation
- Provides timely feedback to the company regarding service failures or customer concerns.
- Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized. Provide input into continuous improvement efforts.
What is expected of you and others at this level
- Has developed specialized skills or is multi-skilled through job related training or considerable experience
- Completes work with limited degree of supervision
- Likely to act as an informal resource for colleagues with less experience
- Identifies key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions
Competencies Expected of You and Others at This Level
- Collaborates - Builds partnerships and works cooperatively with others to achieve shared objectives
- Ensures Accountability - Holds self and others accountable to meet commitments
- Being Resilient - Rebounds from setbacks and adversity when facing difficult situations
- Customer Focus - Builds strong customer relationships and delivers customer centric solutions
- Values Differences - Recognizes the value that different perspectives and cultures bring to an organization
- Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity
Minimum Qualifications and Skills
- High School Diploma or GED equivalent required, Associate’s Degree preferred
- 3-5 years’ relevant experience required
This job description is intended to give you a general understanding of the role and the type of work involved, but it may not include every responsibility or requirement. Employment with The Andersons, Inc. is at will, which means both you and the Company can end the employment relationship at any time, with or without cause or notice, consistent with applicable law, nothing in this description should be viewed as a contract.
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Disclaimer:
The Andersons, Inc. is proud to be an equal opportunity employer and welcomes all qualified applicants. We are committed to creating an inclusive environment and consider candidates without regard to any status protected by law, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We also prioritize a safe and healthy workplace. The Company maintains a drug-free work environment and may require drug, alcohol, and/or medical testing depending on the role.
To ensure a consistent hiring process, The Andersons, Inc. does not accept unsolicited resumes from agencies that do not have a formal agreement in place and is not responsible for any related fees.
Finally, we want to help you stay informed and safe during your job search. Please note that The Andersons only uses company email addresses, which contain “@andersonsinc.com” or"@theandersons.com", to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons, please verify the domain of the sender’s email address. If something seems unusual, we encourage you to verify communications and report any concerns through TalentAquisition@andersonsinc.com
