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Greater London, England, United Kingdom
Hybrid
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
• ~160 people, around half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
Relay makes millions of dynamic, interconnected decisions across its network every day, and each one shapes the experience of the thousands of couriers who work with us. Knowing what any one of those decisions actually did is hard: couriers interfere with each other, effects vary from person to person, and the outcomes that matter compound over time.
Science at Relay is the brain of the operation: machine learning, operational research, recommender systems, causal inference, location intelligence and experimentation, working together to decide how every parcel gets delivered. You'll lead causal inference at Relay from the start.
A live, two-sided marketplace to experiment in, with every decision logged across millions of parcels.
Interference between couriers, heterogeneous effects and long-term outcomes are the norm here, not the exception.
Four marketplaces, each with its own app and its own economics.
Your insights and models feed straight into Relay's network-wide optimisation.
As a Research Scientist at Relay, you'll:
Set the standard for causal inference at Relay.
Measure how our decisions affect each courier, today and over time.
Shape how Relay experiments across a live, two-sided marketplace.
Adapt advanced techniques across causal inference, statistics and machine learning to Relay's problems, and see them through to production.
Partner with Operational Research to embed your insights and models into Relay's network-wide optimisation, and help build our research culture and voice in the tech community.
Bring deep expertise in causal inference, experimentation and machine learning, whether from a PhD, publications, or years at the frontier in industry.
Come from statistics, an experimental science such as biology or psychology, or quantitative research.
Have applied advanced techniques to real marketplaces or products, and owned the outcome.
Think in mechanisms, and let evidence guide decisions.
Are energised by open, interconnected problems, and know how to find the signal.
Collaborate generously, and explain complex ideas simply.
Don't tick every box? If this problem excites you, we'd still love to hear from you.
Who Thrives at Relay?
Aim with Precision: You define problems clearly and measure your impact meticulously.
Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.