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Baton Rouge, Louisiana, United States
Onsite
Residence Coordinator
Reporting to an Assistant Director for Residential Education, the Residence Coordinator (RC) is a full-time, live-in professional staff member. The RC is responsible for the day-to-day operations of a residence hall or group of residence halls including graduate and undergraduate student staff supervision, community engagement and building management, crisis response, process administration, and general departmental responsibilities.
GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:
OPPORTUNITIES FOR LEADERSHIP:
Engage in Proactive Community Development
LSU is in the process of transforming work processes and institutional focus to a holistic retention-based lens on student success. Residence Coordinators have the opportunity to create meaningful community development in their assigned community to enhance students’ feeling a sense of home and connection to the larger institution.
Operate with a Student-Focused Lens
Residence Coordinators at LSU are asked to operate with a high level of responsiveness and investment in the residential students they oversee. Through a partnership with LSU CARES, our institutional team that handles reported concerns, RCs prioritize students by engaging in timely, supportive interventions with students in their residential community through the supervision of their staff, participation in the student conduct process and execution of administrative processes.
Participate in Solution-Oriented Thinking to Enhance the Student Experience
Successful Residence Coordinators operate with the design and focus on solving the problems that are placed in front of them. The RC must operate with the lens of always making things better today than they were yesterday, by pursuing a marginal gains approach to enhance the quality of the product we provide to students.
ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:
Collegial team-player who actively builds authentic and mutually beneficial relationships, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.
Track record of effective leadership and management that includes the development of staff, the ability to articulate clear expectations and provide timely feedback and the willingness to redirect behaviors, practices, or attitudes that are misaligned with institutional or divisional objectives, or that are inconsistent with the maintenance of a positive work environment.
Dedicated housing professional, who is interested in advancing their career in the field of Housing and Residential Life and understands the demands and challenges of working and living on-campus.
Maintains a strong appreciation for the educational and social value of a broad-based community and a demonstrated commitment to creating welcoming programs, services, events, and experiences.
Does not begin with no but is willing and able to say it with kindness when appropriate and necessary.
Being philosophically and ethically grounded, but with an interest in curiosity and innovation. An understanding that the best practice is one that is most relevant to LSU students at this moment in time, a reality that is ever-changing.
ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:
In LSU Student Affairs, we create conditions that matter for student success. This priority guides how we approach our work, make decisions, and serve our students, their families, and our campus community. We pursue quality in all that we do. Students and staff deserve our best, every day, in every way. We consistently search for ways to always look to make it easy for students to succeed, whether by simplifying processes or removing barriers. We are LSU-centric as we think strategically and make decisions that advance LSU’s mission, priorities, and students. We lead with curiosity, explore possibilities, and remain open to better ideas, which means we always start with maybe. Finally, we prioritize relationships, collaborating intentionally and recognizing that people are our greatest strength.
RESPONSIBILITIES:
Administration & Building Management (30%): Serve as the primary point of contact for departmental paperwork and processes within the assigned residential community; Oversee and manage front desk operations including payroll, Desk Assistant supervision, and staffing concerns in collaboration with the Coordinator for Student Staffing; Coordinate the opening and closing of assigned residential community at designated times (fall opening, winter break closing, spring opening, and end-of-year closing); Coordinate with assignments staff for occupancy management efforts; Manage maintenance and facility issue follow-up; Monitor spending of community budget
Staff Supervision (25%): Provide day-to-day supervision of a Graduate Residence Coordinator, a staff of 8-18 Resident Assistants, an Office Assistant, and Desk Assistants within their community through regular individual and all-staff meetings; Actively participate in staff recruitment and selection, and training efforts of all staff members; Execute the staff evaluation process; Recommends personnel actions to the Assistant Director for Student Staffing and communicates personnel actions to direct report(s)
Community Engagement & Student Development (20%): Maintain visibility and presence within the assigned residential and campus community, serving as a positive role model for staff and students; Direct and assess community engagement and student learning initiatives in assigned area with special attention paid to community council, academic resources, and departmental assessment initiatives; Support academic initiatives including in-community tutoring, Residential College program, LLCs, and faculty presence in community where applicable; Support and implement programs to further established departmental goals; Respond to parent concerns as appropriate and involving supervisor for escalation needs
Student Outreach & Crisis Management (15%): Serve as a member of the departmental on-call rotation; Utilize and follow departmental protocol and procedures; Provide on-scene response to campus situations and offer support for Resident Assistants (RA) in conjunction with emergency response personnel; Mediate roommate and group-related conflicts; Serve as a campus security authority, university hearing officer, and case manager/conduct administrator for assigned community
Quality Control (5%): Ensures every aspect of [programmatic/administrative/financial/facility/etc.] outputs including administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to increase level of all services, events, programs, and experiences in department for continuous improvement every academic year; Implement departmental assessment initiatives to guide data-driven decisions and student outreach
Other Duties as Assigned (5%): Coordinates special projects and travel arrangements; other duties as assigned by the supervising Assistant Director. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.
MINIMUM QUALIFICATIONS:
DESIRED QUALIFICATIONS:
SPECIAL REQUIREMENTS/EXPECTATIONS:
Skills Needed:
Preferred Skills:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.