Want to know if this job is worth applying to?
Washington, District of Columbia, United States
Onsite
Pay Rate:
Salary - Salary Plan, 52,500.00 USD Annual (Prorated: 42,000.00)Job Description
The Resident & Patient Services Manager, under the direction of the Department Director, plans, administers, directs, and controls all unit activities related to resident/patient nutrition care and food service to ensure high-quality standards of operation; complies with the standards established by HHS, regulatory agencies, and the client; develops and implements cost-effective, profit-generating nutrition programs; and functions as a member of the multidisciplinary healthcare team.Responsibilities
Primary oversight:
Food Service/Nutrition and Hospitality for Assisted Living and Skilled Nursing. Including: Dining Rooms, Kitchens, Pantries, Pantry Food Supplies, Meal Assembly and Meal Distribution.
Essential Functions: Training, Monitoring, Hiring Staff
• Conduct annual staff evaluations according to procedures and within the expected time frame.
• Maintain and enforce disciplinary policy and follow through on procedures.
• Complete the work schedule to ensure adequate coverage for all department functions
Resident/Patient Satisfaction
• Develop and monitor evaluation processes for resident and patient satisfaction.
• Coordinate and evaluate resident and patient food service standards to ensure patient satisfaction with meals and nourishment; initiate action to correct any problems.
• Ensure processes are followed; initiate performance improvement within trouble areas.
• Manage and control resources and materials to ensure the quality and adequacy of supplies.
• Resources and materials may include patient menus, tray mats, tents, and napkins, satisfaction surveys, and nutritional supplements.
Development and Guidance
• Develop training tools for CNS staff.
Implement and Maintain the Ambassador Programs
• Educate staff, nursing, and food service employees on issues regarding special diets.
• Attend patient rounds on assigned floors
Job Specifications
• A minimum of 2 years’ experience in a similar role/responsibility is required.
• Proficient computer skills, including Excel and Word.
• Knowledge of regulatory standards.
• Excellent communication skills, both verbally and in writing.
• Excellent at client relationship management.
• Ability to conduct oneself positively and professionally.
• Adhere to facility policies and procedures, including the confidentiality and patient’s rights policies as outlined in the facility’s policies and procedures manual.
• Adhere to the facility’s Emergency Preparedness Program, Occupational Safety and Health Administration (OSHA), and other mandatory programs in the facility as appropriate.
• Perform other tasks as may be assigned.
Note: Attendance is an essential function of the job for all positions at Culinary Nutrition Solutions. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Not Required but a Big Plus
What We Offer
Important to Know
Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
-
.png?1714733948){kind=logo}