Restaurant Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

 We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

The Restaurant Manager is responsible for leading the daily food and beverage operations of an assigned dining venue, overseeing all front-of-house operations while partnering closely with the Restaurant Chef to ensure back-of-house operational excellence. This role is focused on delivering exceptional guest experiences through quality products, outstanding service execution, and consistent adherence to resort and brand standards.

Reporting directly to the Assistant Director of Food & Beverage, the Restaurant Manager works collaboratively with culinary leadership to lead, develop, and inspire a team of approximately 15–40 associates, depending on seasonal business demands. The position is responsible for driving operational efficiency, team performance, guest satisfaction, and financial success through effective leadership, coaching, and execution.

The Restaurant Manager partners with the Assistant Director of Food & Beverage and Director of Food & Beverage on strategic planning, innovative food and beverage offerings, departmental initiatives, long-term business objectives, and profit and loss management. This role supports the development and implementation of departmental strategies while ensuring service standards and brand initiatives are consistently executed.

As South Seas Resort continues its growth and reopening efforts, this position may also provide operational support across additional food and beverage outlets and events, including food trucks, The Clutch, banquets, catering functions, and other resort dining experiences as needed.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES (but not limited to)

• Provide leadership and support for all outlets working directly with Managers and Supervisors.
• Assists with the activities of the F&B Department to maintain and improve productivity, food quality, service, creativity and merchandising to increase volume, sales, and profit.
• Enforces policies with management and schedules for the operation of all restaurants and bars to achieve a productive and profitable result.
• Achieve predetermined profit and productivity objectives and desired standards in food, service, sanitation, creativity, and merchandising and promotion ideas.
• Coordinate testing and experimental projects to upgrade products and procedures.
• Reviews and evaluates daily the guest satisfaction and experience.
• Review prices, sources of supply, food and beverage sales trends and inventories. Monitors and controls food, beverage labor and other related costs. Establish purchasing and receiving procedures in conjunction with the Purchasing Department.
• Responsible for upholding of food & beverage concepts.
• Additional duties include but are not limited to:
  • Assist in development of yearly budget
  • Develop monthly and weekly forecast
  • Monitor payroll of department
  • Lead daily staff stand up meetings
  • Attend the bi-weekly management meeting
  • Develop and revise SOPs for the department, as needed
  • Review and approve departmental PAFs
  • Ensure all training and certifications are up to date
  • Monitor and achieve all FLHSS standards are met and timely

  POSITION REQUIREMENTS

• Must possess 3+ years management experience in the food and beverage division of hotel and/or resort.
• 3+ years of experience hiring and developing talent.
• Excellent communication skills with fluency in English required.
• Must possess a High School Diploma or equivalent, some college preferred.
• Must be proficient in POS systems, Inventory Management Systems and Microsoft Office.

 MANAGERIAL WORK ACTIVITIES

• Ensure property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to company SOPs.
• Conducting annual performance appraisals with direct reports.
• Communicates and executes departmental and property emergency procedures.
• Recruiting for food & beverage team members.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Employees receive on-going training to understand guest expectations.

 COMPLIANCE REQUIREMENTS

• Must have a valid driver’s license, motor vehicle background check will be completed
• Alcohol Awareness Certification (must comply with State regulations)
• Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL
• Food Handlers Certification (must comply with State regulations)

What are we looking for?

QUALIFICATIONS, SKILLS, & ABILITIES

• Strong organizational management and analytical skills.
• Innovative thinker that will challenge business processes and concepts to drive results.
• Clear, concise written and verbal communication skills.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must maintain composure and objectivity while under pressure.

 WORKING CONDITIONS – PHYSICAL/MENTAL REQUIREMENTS

• Must be able to work in a fast paced, deadline driven environment.
• Must be able to stand/walk for prolonged periods of time.
• Must be able to lift, up to 40 pounds
• Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.
• Flexible schedule: days and times may vary based on need including weekends and/or holidays.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$75,000

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$80,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.