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Enumclaw, Washington, United States
Onsite
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title: Restaurant Manager
Business Unit: Food & Beverage
Position Reports to: Senior F&B Managers
Positions Reporting to this Role: FOH Lead(s), FOH staff, BOH Leads
Location: Crystal Mountain, Washington
Employment Status: Seasonal
Pay Range: $32 - $36.00 / hr
Restaurant Manager is a housing eligible position.
RESORT OVERVIEW, CULTURE AND VISION
Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.
A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.
We are here to shape the future of mountain adventure.
We Embrace Empowerment
We Honor Authenticity
We Cultivate Collaboration
We Prioritize Purpose
JOB SUMMARY
As a valued Restaurant Manager at Crystal Mountain, you will motivate, support and mentor staff and commit to providing excellent customer experience. As a leader, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for superior guest satisfaction.
ESSENTIAL DUTIES
Assists F&B Leadership in forecasting and supporting budget development
Responsible for maintaining par levels and ordering product
Coordinates product deliveries to venues with Shipping and Receiving team
Responsible for inventory input and calculation of COGs
Conduct staff meetings
Set schedules for the service staff
Manage and oversee venue operations
Help achieve restaurant operational objectives
Plan and develop staff incentive programs
Respond to customer concerns and questions in-person and electronically
Control costs and minimize waste while ensuring high quality of preparation
Model hospitality professionalism and nurture a positive working environment delivering exceptional customer service in daily operations and events
Maintain a safe, healthy, and secure working environment holistically, including facility management
Maintain current reservations/waitlist system, POS, Inventory, operational systems and support with training when needed
Collaborate with F&B leadership and Marketing to promote and market the business
Coordinate and embrace communication between front of the house and back of the house
Run daily pre-shift stand-up meetings
Gather guest & employee feedback and recommend improvements to management
Assist in administering training programs
Monitor labor and product expenses to remain within budget, forecasting, and financial goals
Deliver excellent customer service
Other duties as assigned
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
5+ years’ experience in a restaurant lead role in the hospitality industry in a Front-of-House capacity
2 years’ experience in banquets or catering
POS experience required, MS Office experience required
Attraction experience preferred with high volume experience in non-traditional venues
Positive attitude and excellent communication skills, in-person and electronic
Must have Washington MAST Card
Must have Washington Food Handler Card
Must have the ability to ski/snowboard, or be willing to complete regular training until proficient
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position is required to work evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer