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City of Niagara Falls, New York, United States
Onsite
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
2. Provide prompt, friendly, and courteous service of food and beverage to all our guests.
3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
4. Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino & Hotel and are supportive of them at all times.
5. Perform any duties assigned by the manager or shift manager.
6. Assist all employees (day and evening) in performing their duties whenever required and work as one team.
7. Be familiar with all check and cashing procedures.
8. Works in a designated area and is attentive to guests at all times and exceeds guest’s expectations.
9. Adhere to all policies and procedures pertaining to liquor laws.
10. Be knowledgeable of Seneca Niagara Casino & Hotel’s history as well as the map of the property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
11. Maintain full knowledge of menu, wine lists, and daily specials.
12. Greet all guests within one minute in a friendly and courteous manner using positive body language.
13. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
14. Relay all guest complaints and or compliments to manager or supervisor on duty.
15. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
16. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
17. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
18. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
19. Attend all necessary meetings.
20. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
ADDITIONAL DUTIES:
1. All servers are required to review all information posted in designated area, including stations, upcoming events, and 86 board, etc.
2. Review reservation book to identify VIP’s, special guests, and large parties.
3. Maintain a neat and organized work station.
4. Keep wait stations clean, organized and stocked.
5. Pre-bus all tables.
6. Take guest checks up to cashier; do not wait for guest to take their own check up to register.
7. General upkeep of restaurant. (ex: Pick up debris or litter from floors, sweep when needed, etc.)
8. Follow weekly designated side work duties.
9. Visit all tables during service to insure guest satisfaction.
10. Upon departure, assist guests with coats and chairs, thanking them, and inviting them to return.
11. Follow all tip out procedures according to standards.
QUALIFICATIONS/REQUIREMENTS:
Characteristics:
1. Must have outgoing, friendly personality and a cheerful accommodating disposition.
2. Must remain calm and professional in a fast paced environment.
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalency preferred.
3. Six months’ previous customer service experience required. High volume experience preferred.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk and move through all areas of the casino.
2. Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
3. Must be able to lift and carry trays up to forty (40) pounds.
4. Must be able to perform repetitive motions.
5. Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.
6. Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.
7. Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
8. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
9. Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
