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Providence, Rhode Island, United States
Onsite
Compensation Range:
$60,000.00 - $70,000.00
Location:
WHAT WE OFFER
OUR MISSION:
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
CORE ROLE RESPONSIBILITIES:
Grow Revenue + Control Costs
Within assigned area of responsibility (Bar, Guest Attendants, Concierge, Events, etc.), manages all COGs and maintains relationships with relevant vendors
Reports back to GM with success and opportunities in operations model to continuously improve
May assist in the execution of the monthly inventory process
Executes on action items derived and assigned from P&L and OER analysis by GM
Optimize the Guest Experience
Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
Lead service from the floor, coordinating the front-of-house team and assisting as needed
Field patron complaints, taking action to transform unsatisfactory experiences into new opportunities for the team to impress
Monitor patron feedback for new ideas, inspiration, and opportunities
Ensure execution of operational and safety protocols
Uphold standards of facility and equipment within the venue
Lead Your Team
Develop a team to build a bench and execute L&D as a means of improving retention
Continuously identifies and develops the hourly key leaders in their venue
Track performance issues and conduct coaching conversations with team members
Celebrate successes with their team
QUALIFICATIONS:
Proven leadership and motivational skills along with displaying a professional appearance and being a positive role model. Must hold self and others accountable to consistently maintain high performance and behavior standards
Ideally previous management experience in the Hospitality, Restaurant, and/or Entertainment industry in a similar role.
Basic computer knowledge (Microsoft Office and G-Suite) and office skills required
Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
Effective and efficient problem-solving capabilities
Experience monitoring and maintaining positive guest relations
Comfortable with multi-tasking and adapting on the fly
PHYSICAL REQUIREMENTS:
Must be able to execute light lifting and transport items medium distances, up to 50 lbs
Must be able to stand in one place for extended periods
Able to walk up and down stairs many times over a course of hours
Positions oneself to duck out of view of the guests in the theaters
Operates POS entry using touch-screen devices.
Comfortable being in a kitchen environment, housed with equipment including an oven, stove, dishwasher, slicer, fryer, steamer, mixer, and chef’s knives. Also, frequent exposure to heat, steam, fire, and noise.
Ability to climb stairs
OUR CORE VALUES:
DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.
Company: Alamo Drafthouse Cinema