The Retail Attendant plays a vital role in creating a warm, engaging, and personalized shopping experience for guests at the hotel’s luxury boutique. This position combines exceptional guest service with product knowledge, merchandising finesse, and a commitment to Forbes 5-Star service standards. The ideal candidate is well-groomed, approachable, discreet, and enthusiastic about luxury retail, wellness, and locally inspired offerings.
DUTIES & RESPONSIBILITIES:
- Greet all guests with warmth, professionalism, and genuine enthusiasm, using guest names when known.
- Provide personalized shopping assistance, product recommendations, and thoughtful gift suggestions based on guest preferences.
- Build rapport with guests, including VIP clientele, and support clientele efforts by maintaining detailed records of preferences and past purchases.
- Ensure all guests are acknowledged promptly upon entry and receive seamless service throughout their boutique experience.
- Accurately process all point-of-sale transactions including cash, credit card, room charges, gift cards, and exchanges.
- Handle guest returns or issues with grace and empathy, ensuring service recovery where needed.
- Assist with packaging and wrapping purchases to reflect the property’s luxury presentation standards.
- Deliver purchases to guest rooms or coordinate with Concierge or Bell Staff as needed.
- Maintain a pristine, elegant, and visually appealing boutique environment in accordance with seasonal displays and brand directives.
- Replenish merchandise, fold garments, restock shelves, and ensure products are properly tagged and displayed.
- Monitor inventory levels and communicate low stock or overstock concerns to management.
- Assist with inventory cycle counts and annual inventory processes.
- Develop in-depth knowledge of boutique offerings, including fashion, skincare, wellness products, local artisan goods, and branded hotel merchandise.
- Stay informed about seasonal collections, new arrivals, and brand stories to enrich guest conversations.
- Attend product trainings and actively engage in learning about the boutique’s curated selections.
- Collaborate with retail team, spa, concierge, and front office to ensure guest requests and deliveries are fulfilled in a timely manner.
- Assist with boutique events, pop-ups, and hotel gift programs as directed by leadership.
- Support the boutique supervisor or manager with opening/closing duties, cleaning, and special projects.
REQUIRED SKILLS & EXPERIENCE:
- Minimum 1 year of retail, guest service, or hospitality experience—luxury or boutique environment preferred.
- Previous experience in a Forbes 5-Star or AAA Five Diamond hotel or resort is highly desirable.
- Passionate about service, fashion, and wellness, with an eye for aesthetic detail and presentation.
- Excellent communication and interpersonal skills; poised, articulate, and professional.
- Proficient with POS systems and basic computer operations.
- Able to handle transactions with integrity and maintain guest confidentiality at all times.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Able to stand and walk for extended periods (6–8 hours).
- Must be able to lift and move up to 25 lbs and bend or reach to stock shelves.
- Comfortable working weekends, holidays, and flexible shifts based on hotel occupancy and boutique needs.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
