Retail Manager - Winter Season

Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Retail/Rental Manager is responsible and accountable for the daily operation of between 1 and 6 Winter Park retail/rental facilities ensuring excellent success in the areas of retail sales, cost management, guest service, supply purchasing, product merchandising, inventory/cash control systems, store replenishment, rental equipment quality, initial and ongoing training, and daily operating standards.

The Retail Rental Managers’ network for locations will be responsible for an estimated seasonal revenue of between $1.5M and $2.5M, through the sale of outerwear and apparel, ski/snowboard accessories, ski/snowboard hardgoods, other retail items, rental fulfillment, and tuning services.  Good written and oral communication skills, computer skills, team player attitude, and cash handling skills are required.  Days and hours may vary but will include weekends and holidays.  Must be able to work mornings starting at 7 a.m. until evenings at 8 p.m.  Good written and oral communication skills, computer skills, team player attitude, and cash handling skills are required.  Retail experience preferred.  Duties include daily opening and closing of location, staff management, daily and weekly reports, as well as merchandise inventory control.

ESSENTIAL DUTIES:

Management and Leadership:

Oversee rental and retail locations and the management and administration of these operations to produce successful and efficient experiences for the guest and employees. Responsible for hiring, training, development, and evaluation of all the front-line staff. Provide leadership, motivation counseling, and coaching for direct reports. Responsible for training staff to be knowledgeable sales/rental people with a superior level of guest service. Assist direct reports in the creation of annual goals and objectives that support those of Winter Park and the HR department as well as the mission and vision of the department. Provide formal and informal feedback to direct reports, conduct one-on-ones, and annual performance reviews, and recognize and reward exceptional performance. Communicate information to all staff to ensure knowledge of resort and Winter Park activities, events, and changes.

Ensure accurate accounting of daily revenues, expenses, and inventories. Implements policies and operating procedures to assure accuracy, accountability, and security of all assets.

• Inventories up to 2 million annually.
• Revenue up to $4 million annually.
• Expenses up to $40,000 annually.
• Contribution up to $3 million annually.

Review retail/rental stores weekly to verify store standards are being achieved and financial goals are being met. Meet with direct reports weekly to review these standards/goals and assist with planning. Implement and administer retail and rental incentive programs, encouraging the attainment of personal and divisional revenue goals. Participate in weekly/monthly department meetings, which include sales techniques, incentive programs, and financial summaries. Organize store meetings to cascade the information. Develop and maintain excellent public relations with existing and prospective vendors as a representative of Winter Park Resort. Ensures that the appropriate safety precautions are performed as scheduled for both staff and guests. Ensures the scheduling and staffing levels are appropriate for business levels and react as needed.

Retail Inventory/Merchandising:

Analyze retail/rental inventory levels with staff constantly ensuring adequate and consistent allocations. Provide input and make recommendations to the Retail Rental Director and/or Retail Rental Group Manager. Implement inventory and accounting procedures and guidelines necessary to minimize internal and external shrinkage. Responsible for implementing a merchandising plan to increase revenues through product placement in the shops, window displays, and product mix (i.e., tee shirts vs. ski gloves) which gives the shops good balance and design. Ensure all window displays and interior store merchandising are fresh to ensure the success of the operation.

Support Systems:

Identify computerization needs and coordinate with IT concerning research and installation of hardware and software. Develop procedures and training information for staff. Evaluate all upgrades of current systems and troubleshoot problems. Have an intimate knowledge of all POS systems to execute operations daily as well as integrate future strategies.

Planning:

Assist in developing short and long-term departmental goals and objectives, aligning with Winter Park Resort and assisting in the implementation of strategies. Effectively communicate these goals/objectives to staff. Contribute to long-range planning, budgetary preparation, controlling expenditures, and increasing revenues for assigned business units and any other corporate opportunities. Assist in supporting marketing strategies to increase awareness and grow the market share of assigned business units.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

REQUIRED QUALIFICATIONS:

Minimum of 1-year experience:

• Experience in Business Management
• Experience in Personnel Management
• Experience in Sales Merchandising and Public Relations
• Experience in Computer Systems
• Experience in POS Systems
• Must be able to ski or walk to all locations.
• Must be able to stand for an entire shift.
• Must be able to speak English, and enunciate clearly.
• Must speak/hear clearly over the telephone.
• Constant customer and staff contact.

EDUCATION REQUIREMENTS:

• College Degree or Equivalent Experience
• Computer-Related Studies or Equivalent Experience
• Supervisory/Leadership Training or Equivalent Experience
• Degree in Merchandising or Equivalent Experience

WAGE:

Salary pay: $56,000 annually

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS:

• Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
• Hazardous Materials/Noise: The noise level in the workplace is usually modern workplace
• The primary physical environment in which these position works is out of others with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
• The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
• Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
• Exposure to Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.  Fumes are produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment constantly.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment constantly.
• Ability to work for extended periods sitting, bending, reaching, and speaking constantly.
• Ability to work for extended periods standing, walking, kneeling, pushing, and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.