Retail People Relations Specialist

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Retail People Relations Coordinator

About the role

Retail People Relations (RPR) is a globally connected team within People, Communications & Culture.

We play a key role in shaping positive workplace experiences, through delivering trusted People Relations expertise across bp’s company owned retail network in Australia and New Zealand

We're looking for a highly organised and detail-oriented Retail People Relations Coordinator to join our ANZ Retail People Relations team on a 12-month fixed term contract.

In this role, you'll provide operational and administrative support across a range of People Relations activities, helping ensure our processes, systems and records are accurate, efficient and compliant. You'll work closely with our Advisors, Manager and Operations & Advisory (O&A) team to support employee lifecycle activities, maintain key databases, manage shared inboxes and drive continuous improvement.

Key responsibilities

• Concern Triage: Be responsible for the team inbox, record and categorise concerns prioritising based on importance and complexity.

• Maintain People Relations databases and records, ensuring information remains accurate and up to date.

• Continuous Improvement: Identify process gaps and suggest improvements

• Manage and organise shared inboxes, including email allocation, filing and archiving.

• Query Resolution: Respond and action low level and risk People Relations queries across the employee lifecycle (eg performance and conduct)

• Support the maintenance and update of People Relations templates, letters and guidance materials.

• Coordinate stakeholder communications and administrative activities.

• Develop and update process guides and support continuous improvement initiatives.

• Build strong working relationships across People & Culture, Operations & Advisory and Retail Operations.

What we're looking for

• Strong administration, coordination or customer service experience.

• Excellent organisational skills and attention to detail.

• Strong written and verbal communication skills.

• Ability to manage competing priorities and work independently.

• Proficiency in Microsoft Office and experience maintaining databases or shared mailboxes.

• Salesforce and Workday experience is desirable but not essential.

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don’t hesitate to get in touch with us to request any accommodations!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Decision Making, Digital Fluency, Employee and labour relations (Inactive), Employee Engagement, Employee Experience, Facilitation, Global Perspective, Job Design, Leadership Assessment, Leading transformation, Managing change, Managing workforce concerns, Microsoft Excel, Organizational development, Organizational Knowledge, Organizational Savvy, Performance Consulting {+ 8 more}

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.