Position Title:
Retail Pharmacy Technician - Nicholson Tower Pharmacy
Department:
NIC Retail Pharmacy
Job Description:
General Description:
The Outpatient Pharmacy Technician I is an entry-level role responsible for performing routine, foundational tasks involved in the preparation and distribution of medications under direct supervision of a licensed pharmacist. This role focuses on developing core technical skills, learning pharmacy workflows, and supporting patient care activities in the outpatient pharmacy setting.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
- Performs clerical tasks such as data entry, third-party adjudication, maintaining patient profiles, filing prescription documents, and answering phones.
- Develops basic familiarity with copay assistance and grant funding options to support patient drug affordability.
- Fulfills prescription orders by retrieving medications and accurately labeling and dispensing the correct amount for pharmacist verification.
- Participates in inventory control activities including monitoring, dating, invoicing, stocking the pharmacy, and assisting with preparation of purchase orders.
- Assists with accounting and billing-related tasks such as basic recordkeeping, accounts receivable support, third-party billing, and posting under supervision.
- Helps maintain a clean, organized, and orderly pharmacy environment.
- Promptly reports safety concerns, discrepancies, or medication errors to a supervising pharmacist or manager.
- Stores and preserves biologicals, vaccines, serums, and other medications subject to deterioration, using proper refrigeration and storage techniques.
- Demonstrates beginning competence in addressing third-party claim rejections and initiating prior authorizations with guidance from senior technicians or pharmacists.
- Develops familiarity with OUH’s patient assistance programs and traditional copay assistance workflows.
- Demonstrates exposure to basic 340B concepts and processes.
- Assists with medication therapy management (MTM) documentation or workflows as directed.
- Completes annual skills assessments and competency validations under supervision.
- Actively participates in training, seeks feedback, and focuses on developing foundational technical and customer service skills.
- Identifies basic workflow concerns and escalates them to senior technicians or leadership for guidance.
- Performs duties according to established procedures and escalates questions or uncertainties appropriately.
General Responsibilities:
- Performs other duties as assigned.
Minimum Qualifications:
Education: High school diploma or GED required.
Experience: No experience required.
License(s)/Certification(s)/Registration(s) Required: Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy or ability to achieve permit within 90 days of employment.
Knowledge, Skills and Abilities:
- Basic cash handling skills.
- Fundamental computer and math skills.
- Attention to detail to ensure accuracy of data and information.
- Ability to communicate effectively, both verbally and in writing.
- Ability to read, comprehend, and follow written instructions and procedures.
- Basic proficiency with Microsoft Office applications.
- Customer service–oriented mindset.
- Ability to establish and maintain effective working relationships with pharmacy staff and healthcare team members.
This is a Safety Sensitive position under 63 0.S. 427.8 and is subject to a zero-tolerance drug and alcohol standard in compliance with Oklahoma law.
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
