Retail Success Manager

🧡 About Alma

At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over 25,000 merchants and 10 million consumers.

With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!

👐 About the team

The Account Management team partners with Alma's mid-market and enterprise merchants to maximize the value they get from our payment solutions. Within this team, the Retail Success Manager (POS) focuses on the adoption and performance of Alma in physical stores, working at the intersection of merchant strategy, field execution, training and commercial animation.

Reporting to the Head of Account Management, you will collaborate closely with Account Managers, Operations, Revenue, Marketing and Product teams, as well as with merchant stakeholders from retail directors to store managers and sales associates.

This is a full-time position based in Paris, with regular travel to merchant stores and retail networks.

💼 About the job

As Retail Success Manager (POS), you will help large retail networks turn Alma's in-store payment solution into a concrete business driver. You will make sure that decisions and action plans taken at head-office level are effectively implemented in stores, and that retail teams understand, promote and use Alma with their customers.

Drive POS adoption and revenue

• Own your individual revenue quota through the adoption and performance of Alma at merchant POS locations, including share of checkout.
• Work hand-in-hand with Account Managers and merchants to define and execute action plans that unlock the full potential of each retail network.

Build trusted relationships across the retail network

• Develop strong relationships with key stakeholders, from retail and regional directors to store managers, sales associates and cashiers.
• Be present in the field through store visits, calls and hands-on support, adapting your approach to different levels of seniority, cultures and professional roles.

Activate and engage store teams

• Coordinate with Operations and merchant stakeholders to ensure that training programs are delivered and that store teams can confidently explain, promote and use Alma.
• Design and manage commercial animation initiatives, such as store-level challenges, incentives, webinars and retraining sessions.

Measure performance and scale what works

• Monitor adoption, POS performance and customer feedback, report on key metrics and take corrective action when needed.
• Identify, share and replicate best practices that improve Alma's in-store adoption and merchant performance.

🧰 You will work with

Alma Dashboard, CRM, Slack, Google Workspace.

🧩 About you

To succeed in this job

• You have 7+ years of experience in the retail industry, including experience managing a point-of-sale environment or large in-store teams.
• You build trust quickly and can influence stakeholders across a wide range of roles, from executive sponsors to store teams.
• You are highly organized and able to manage multiple merchants, retail locations, action plans and timelines at once.
• You are data-driven, impact-oriented and comfortable taking ownership, making decisions and getting hands-on in the field.

And it will be nice if you also

• You have experience working with retail networks, franchises or multi-site organizations.
• You have experience in training, change management, sales enablement or commercial animation.
• You have worked in payments, BNPL, SaaS, e-commerce or another fast-paced, customer-focused environment.
• You are fluent in French and can work professionally in English.

Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.

🧘 What’s in it for you

If you join, you will be able to grow and impact on:

• Making a direct and measurable contribution to the growth of Alma's in-store business and to the success of major retail partners.
• Working across strategy and field execution, with the autonomy to design initiatives that make a difference for merchant teams and consumers.
• Building deep expertise in retail, payments and commercial activation while collaborating with Account Management, Operations, Revenue, Marketing and Product teams.

🤑 Compensation & Benefits

• Competitive salary based on 12 months
• Profit-sharing and employee savings plan
• Health insurance: 100% covered by Alma including family package
• Disability insurance: 100% covered by Alma
• Sport: partnerships with Gymlib and ClassPass, or €30/month reimbursement for your sports activities
• Maternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at a 4/5 schedule paid at 100% for 8 weeks.
• Sustainable Mobility Package (FMD): €544.80/year, excluding full-remote contracts
• Meal vouchers: €10/day, 50% covered by Alma
• Mental health: free access to the MindDay platform
• Paid time off: 25 days/year, plus additional paid leave for employees on executive contracts
• Access to our Learning & Development Platform
• 2 weeks of full remote possible per year in summer

🎯 Interview Process

• Video call with a Talent Acquisition team member to understand your path and motivation, and present the role.
• Video call with your future manager to deep dive into the role, the team and your profile, and answer your questions.
• Case study presentation with 2-3 team members, ideally in-house, to assess your practical knowledge and approach to a POS activation challenge.
• 1 or 2 additional interviews customized to the role's level to further assess your skills and team fit.

🌍 Diversity & Inclusion

At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected and empowered to do their best work whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit and business needs.