Retail Supervisor - Arizona Biltmore

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

  The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.     Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.   Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

What you will have an opportunity to do:

The Retail Supervisor is responsible for supervising, motivating, and coordinating daily retail store operations in a professional, courteous, and service-driven manner. Support, train and lead store staff to success by enforcing 5 star and True Hilton Service standards, suggestive up-selling, in depth product knowledge, creative merchandising, working as a team player, recognizing, and acting on retail related trends and assume financial responsibility for your outlet.

ESSENTIAL FUNCTIONS

• Assist guests on the sales floor with team three days per week, or more as needed.
• Investigate and resolve guest issues, complicated returns and special requests.
• Assist with phone orders and shipping orders.
• Assist with re-stock ordering and creating purchase orders.
• Motivate and lead Sales Associates to achieve and succeed monthly sales goals and dollar spent per occupied room goal daily by using True Hilton Service.
• Implement sales selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers.
• Develop staff and assist with merchandise presentation of sales floor, in-store product knowledge, promotional and window displays. Develop an enthusiastic approach to suggesting other plaza shops and their merchandise as a cross-marketing tool.
• Implement weekly tasks and work assignments for each Sales Associates based on inventories, shipment, product displays, customer orders, back stock, and paperwork.
• Assists with completion and delivery of required monthly SOS audits.
• Assists Director of Retail with vendor partnerships including processing of invoices for retail and spa shops and submitting monthly accruals. Assists Director of Retail with partnering with corporate buyers to create and maintain adequate inventory levels for each season.
• Assist in annual budget preparation with Retail Manager by discussing staffing levels, merchandise assortment, store layout, store operations and revenue projections.
• Assist Director of Retail in recruiting and hiring new staff members. Take an active role in the interview process and performance evaluations of staff.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

What are we looking for?

EDUCATION

• High School Diploma or GED

EXPERIENCE

• Retail experience, required
• Leadership experience, preferred

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.