At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
PRIMARY DUTIES AND RESPONSIBILITIES
Operational Leadership & System Stability
- Own daily operational health and availability of RCS billing & coding systems (including athenaIDX & Athena EDI), automation, interfaces, and batch processes.
- Serve as primary escalation point for system incidents, performance degradation, and recurring operational issues.
- Lead coordination of incident response, root‑cause analysis, and corrective action plans.
- Oversee daily, month‑end, quarter‑end, and year‑end system readiness and monitoring.
Team Leadership & Workforce Management
- Manage, coach, and develop RCS Systems Analysts and assigned resources.
- Define operating procedures, coverage models, and escalation paths.
- Manage workload prioritization, on‑call support, cross‑training, and continuity planning.
- Perform administrative duties including payroll, time‑off approvals, performance management, and goal setting.
Change, Risk & Governance
- Enforce change management standards, approvals, and documentation for Tier 2 and Tier 3 system changes.
- Ensure audit‑ready system operations supporting SOX, SOC, HIPAA, and security access requirements.
- Maintain operational controls, access reviews, disaster recovery documentation, and policy adherence.
- Partner with leadership on risk identification, mitigation strategies, and executive reporting.
Automation, Interfaces & Batch Operations
- Oversee batch workflows including night jobs, TES evaluations, extracts, interfaces, ETM automation, scripts, and error traps.
- Ensure proactive monitoring, alerting, and resolution of automation failures.
- Drive automation strategy focuses on efficiency, scalability, control, and cost reduction.
Business Partnership & Communication
- Translate technical issues into clear, actionable business impacts for non‑technical stakeholders.
- Provide operational status reporting, trending, and executive summaries.
- Support UAT, implementations, and revenue cycle initiatives requiring system engagement.
Platform & Vendor Management
- Act as an operational liaison with AthenaIDX, Athena EDI, Athena hosting partners, , KAV Consulting and internal IT teams.
- Manage vendor cases, SLAs, incident trends, and service improvements.
- Coordinate testing, validation, and readiness for system upgrades, patches, and enhancements
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong operational decision‑making and incident management skills.
- Experience managing audit controls, access governance, and compliance documentation.
- Proven ability to lead Revenue Cycle or System Application operations in a regulated healthcare revenue cycle environment.
- Deep understanding of medical billing, coding, reimbursement logic, and compliance impacts.
- Ability to balance operational workload, projects, and strategic initiatives
- Working knowledge of scripting tools including Cache, SQL, ETM Agent, Visual Basic, PowerShell, WINSCP, FTP, Windows Task Scheduler, and terminal scripting.
- Working knowledge of interface technologies (HCO, SUI, APIs) and monitoring practices.
- Strong written and verbal communication skills with the ability to present to executives and technical teams
EDUCATION (Required and/or Preferred):
- High School Diploma (Required)
- Bachelor/Master degree (Preferred)
FIELD OF STUDY:
WORK EXPERIENCE/QUALIFICATIONS:
- 8+ years of experience in Revenue Cycle or Healthcare Systems operations.
- 3+ years of leadership, operational management, or project management experience.
- 2+ years of healthcare application support (athenaIDX)or comparable healthcare billing system experience.
- Experience with ServiceNow or comparable ITSM platforms (preferred).
CERTIFICATES AND LICENSES:
- athenaIDX Applications course modules Applicable (preferred but not required)
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Professional setting
- Continuous sitting
- Continuous oral & written communication and listening skills
- Continuous computer use
- Job requires a high level of mental awareness
PRIMARY LOCATION:
SECONDARY LOCATIONS:
- Lafayette, LA
- Atlanta, GA
- Remote
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Pay Range:
72,738.00 - 107,672.00 USD annually
This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.
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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.
Visit our website for further information. https://myscpbenefits.com/
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