The Revenue Cycle Management (RCM) Trainer & Auditor is responsible for driving revenue cycle performance improvement through auditing, training, operational analysis, and process optimization across supported practices. This role serves as a revenue cycle subject matter expert, conducting comprehensive audits, evaluating key performance indicators (KPIs), identifying operational risks and workflow gaps, and developing targeted training programs to improve financial outcomes.
The RCM Trainer & Auditor partners closely with Revenue Cycle Leadership, Operations, Practice Managers, and office teams to promote standardized processes, improve revenue cycle performance, and ensure sustained operational success. This role also plays a critical role in onboarding new acquisitions by evaluating pre-close revenue cycle performance and supporting post-close workflow implementation and training.
Pay Range: $75,000 - $85,000 per year
Schedule: Mon - Fri, 8 - 5
Key Responsibilities:
Practice Auditing & Performance Analysis
- Conducts comprehensive revenue cycle audits across assigned practices, including Patient AR, Insurance AR, adjustments, collections, and related workflows.
- Performs root-cause analysis to identify operational inefficiencies, revenue leakage, workflow deficiencies, compliance concerns, and reimbursement barriers.
- Develops and delivers detailed audit reports outlining findings, risks, opportunities, and actionable recommendations.
- Conducts analysis of revenue cycle KPIs, including collections performance, AR aging, adjustment trends, denial trends, payment posting accuracy, and workflow effectiveness.
- Identifies performance trends, operational gaps, and opportunities for improvement and communicates findings to leadership and operational stakeholders.
- Develops and presents revenue cycle performance reviews and operational assessments to Practice Managers, Practice Administrators, Operations Leadership, and Revenue Cycle Leadership.
- Exercises discretion and independent judgment in identifying audit priorities, evaluating operational risks, recommending corrective actions, and developing performance improvement strategies.
Training & Development
- Develops, maintains, and delivers revenue cycle training programs, educational materials, workflows, job aids, and reference resources.
- Creates and manages training schedules, including in-office training sessions, virtual training events, lunch-and-learns, monthly meetings, and SharePoint communications.
- Provides customized training and coaching based on audit findings, KPI performance, workflow gaps, and operational needs.
- Partners with Revenue Cycle Leadership to standardize training content, workflows, policies, and best practices across the organization.
- Supports onboarding and development of Revenue Cycle and front office team members through structured training and education programs.
Operational Improvement & Practice Support
- Conducts on-site and remote wellness reviews to evaluate adherence to revenue cycle best practices and identify opportunities for operational improvement.
- Collaborates with Office Managers, Practice Administrators, providers, and staff to improve patient registration, insurance verification, treatment presentation, claims submission, payment posting, accounts receivable follow-up, appeals, and patient collections processes.
- Develops practice-specific action plans designed to improve KPI performance, collections outcomes, workflow consistency, and operational efficiency.
- Conducts follow-up assessments and training engagements for practices not meeting established performance goals and monitors progress toward improvement objectives.
- Reviews accountability reports and operational performance data to evaluate effectiveness of improvement efforts and recommend additional interventions as needed.
- Provides annual performance assessments and wellness reviews for practices consistently meeting performance expectations.
Acquisition & Implementation Support
- Supports onboarding of newly acquired practices by evaluating pre-close revenue cycle performance and identifying operational risks and opportunities.
- Assists with implementation of post-close revenue cycle workflows, training programs, and payer relations processes.
- Reviews accounts receivable reports and operational data to support successful revenue cycle integration and performance stabilization.
- Performs other related duties as assigned.
Required Education & Experience:
- 5+ years of experience in revenue cycle management, accounts receivable, billing, collections, practice operations, or related healthcare/dental financial operations.
- 3+ years of experience developing and delivering revenue cycle training programs, educational materials, workflows, and performance improvement initiatives.
- Strong understanding of revenue cycle workflows, KPI management, accounts receivable processes, collections, denial management, and operational best practices.
- Demonstrated experience conducting audits, analyzing performance data, identifying operational risks, and developing corrective action plans.
- Strong analytical, problem-solving, and critical-thinking abilities.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Ability to influence stakeholders and effectively communicate recommendations across multiple organizational levels.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, projects, and travel schedules.
- Knowledge of dental practice management systems such as Dentrix, Denticon, Eaglesoft, Open Dental, and/or related systems preferred.
- Experience with reporting tools, KPI dashboards, and performance analytics preferred.
- Bachelor’s degree or equivalent work experience preferred.
- Dental industry experience preferred.
Benefits We Offer:
- Paid Holidays and Paid Time Off (PTO)
- 401(k) Retirement Plan
- Health and Vision Insurance
- Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
- Supplemental Coverage (Disability, Critical Illness, Accident)
- Career Growth and Development Opportunities
This position is eligible for remote work in the following states: Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.
In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!
In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.
SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
