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San Francisco, California, United States
Onsite
TL;DR: We’re hiring a Revenue Operations Lead to own and scale the systems, processes, and GTM strategy that power Listen’s revenue motion. Reporting to the VP of Revenue, you’ll lead territory strategy, segmentation, and coverage planning while serving as the owner and architect of our revenue tech stack and SFDC foundation. This role sits at the intersection of Sales, Finance, Marketing, and Growth, and is ideal for someone who is analytically rigorous, systems-minded, and excited to solve ambiguous GTM problems while building durable infrastructure for a fast-scaling company.
Applications for this position will be accepted on an ongoing basis.
Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.
Listen was acquired by Salesforce in 2026 and is being incubated within Salesforce AI Labs!
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.
Startup speed, Salesforce scale: Listen was acquired by Salesforce in 2026 and is being incubated within Salesforce AI Labs, with our founders still leading the company. Before the acquisition, we grew annualized revenue 15x, completed over 2 million interviews, and raised $100M led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.
Traction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days.
GTM Strategy, Territory & Coverage Design
Design, deploy, and continuously optimize territory models and account segmentation across sales segments and regions.
Analyze historical performance, market opportunity, whitespace, and account data to inform coverage and capacity planning.
Partner with Sales and Finance on headcount planning, quota alignment, and equitable territory design.
Lead territory balancing efforts to ensure fairness, clarity, and strong performance opportunities for reps.
Support GTM planning cycles with territory assignments, coverage recommendations, and scenario modeling.
Lead special projects such as market expansion, vertical strategy, or new sales motion design.
Systems Ownership & RevOps Architecture
Own and evolve Listen’s revenue tech stack, including SFDC and integrated GTM tools.
Manage SFDC architecture, workflows, routing logic, validation rules, and automation that support scalable execution.
Oversee integrations and data flows between CRM and connected systems, ensuring reliability and accuracy.
Implement new system features, enhancements, and pilots in partnership with RevOps leadership.
Serve as the go-to expert for diagnosing and resolving complex system issues.
Data Governance, Reporting & Enablement
Maintain high-quality SFDC data through audits, deduplication, validation, and governance standards.
Ensure the underlying data model supports accurate reporting, forecasting, and downstream BI.
Enable Sales and RevOps teams with dashboards, territory views, and actionable insights.
Build and maintain clear documentation for systems, processes, and GTM workflows.
Cross-Functional Partnership
Partner closely with Sales, Marketing, Growth, Enablement, and Finance to align systems and strategy with business goals.
Support adoption through training, enablement, and thoughtful change management.
Translate business needs into scalable, repeatable GTM systems and processes.
5 - 8+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy in a high-growth B2B SaaS environment.
Hands-on experience owning a modern revenue tech stack.
Proven experience designing territories, segmentation, or coverage models at scale.
Strong understanding of B2B SaaS GTM motions, sales capacity planning, and revenue processes.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Equal Opportunity Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
