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London, United Kingdom - Deliveroo
Onsite
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Location: London
Working pattern: Hybrid (Rotational shift pattern, including weekends and Bank Holiday coverage)
Languages: English (Required); French, Italian, or Dutch (Desirable) 9 Month Fixed Term Contract
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Rider Services Centre team supports Deliveroo’s riders —delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.
We’re looking for a Rider Services Representative to join our Rider Services Center team, working at the forefront of complex and high-impact cases to help riders get out on the road and support them once they're there.
At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.
🔧 Make a visible impact every day: Your work directly improves outcomes for customers, riders and restaurant partners.
🌱 Grow through ownership: Take responsibility for complex cases and help shape improvements to how we operate.
🧠 Develop deep operational expertise: Work across teams and markets to build strong regulatory and service knowledge.
🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best. We aim to create a fair interview process that lets your skills shine. Learn more about how we hire here
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
