RMT Network Quality Coordinator

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

The RMT Network Quality Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems.

Responsibilities:
• Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines.
• Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings.
• Secure agreed prices with the vendor to ensure the client is aware of the repair total.
• Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles.
• Handle and resolve drivers’ complaints.
• Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed.
• Identify and escalate situations requiring attention.
• Communicate with colleagues and external partners to control direct / indirect costs.

• Drive continuous improvement and engage in action planning to improve operational effectiveness.

• Train the new workshops in the Ayvens network.

• Daily inspection of garages during repairs (Repair Breakdown-Maintenance-Accident).

Qualifications and skills:

• University degree will be considered as an asset

• At least 4-5 years of experience in automotive markets

• Very good command of English language, both verbal and written

• Organizational skills

• Be able to work in teams

• Customer oriented

Why Ayvens?  

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.