Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
General Summary:
The Roaming Testing Engineer I is responsible for performing IREG testing (CARRIER_SHORT) based on GSM testing standards. Primarily focusing on the network set-up and testing of the roaming partners to implement new roaming agreements; using the established IREG testing methodology by participating in, and supporting all required activities to ensure all process controls are adhered to and completed in a timely manner.
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Some of What You'll Do
Duties and Responsibilities:
100% Support
Assist in the development and maintenance of IREG testing procedures and adhere to all business processes and GSM standards
Provide switching & signaling support for Roaming Partner set up
Perform switch/network translations for the establishment of roaming services
Schedule and perform all IREG testing for any new roaming partners required by CARRIER_SHORT
Troubleshoot and evaluate SS7 messages when roaming services are failing
Troubleshoot switching, SGSN/GGSN, and SMSC as it relates to roaming
Manage test plan and schedule
Job Requirements:
Bachelor’s degree, preferably in a STEM field, or equivalent work experience
2+ years experience working in a IREG testing environment preferred
2+ years experience in areas of technical customer support, problem management and roaming implementation
Formal software testing methodologies
Integration testing
Conformance testing
Module and Functional testing
Document inspections & reviews
Strong troubleshooting and error analysis skills
Strong understanding of GSM standards and testing methods
Required Interpersonal Skills
Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
Excellent analytical, multitasking, and communication skills (both verbal and written),
Detal orientation and familiar with analysis and troubleshooting techniques
Good control and follow-up skills
Proactive Listening
Strong leadership skills
Good decision-making skills
The ability to excel in a team environment is essential under limited supervision
Good interpersonal skills
Required Project Management Skills
Strong prioritization skills in a fast paced, time sensitive environment
Demonstrates accountability for resolution of issues
Ability to lead small projects with guidance
Project time reporting
Estimate/Project risk analysis
Identification of tasks and associated hours
Ability to communicate status updates to project team and management
Travel: 30%
May be at client location for 2-4 weeks at a time.
Must have valid passport to travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
#LI-Hybrid
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
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