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Rosemont, Illinois, United States
Onsite
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What you’ll be doing
Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures.
Replace linens, towels, amenities, and guest supplies while ensuring rooms are refreshed, organized, and guest-ready.
Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
Report maintenance issues, lost and found items, safety concerns, and room status updates promptly and accurately.
Respond professionally and courteously to guest requests and housekeeping service needs throughout the day.
Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines at all times.
Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
Partner closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support smooth hotel operations and guest satisfaction.
Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences aligned with Sonesta’s People People philosophy.
Any other duties as assigned.
What great looks like
Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience preferred.
Strong attention to detail with a commitment to cleanliness, organization, and presentation standards.
Ability to work efficiently and independently in a fast-paced hospitality environment.
Strong time management, reliability, and teamwork skills.
Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
Positive attitude with a strong work ethic and service-focused mindset.
Ability to communicate professionally with guests, team members, and hotel leadership.
Flexible availability including mornings, weekends, holidays, and operational support as needed.
A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.
Anticipated Pay Range & Additional Job Information
Pay Range $20.60 - $22.60/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.