You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Are you ready to shine?
At Sun Life, we empower you to be your most brilliant self.
Who we are?
Sun Life is a leading financial services company with 160 years of history that helps our clients achieve lifetime financial security and live healthier lives.
We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.
To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:
Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance
Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
Advice. Financial planning and retirement planning services
Asset management. Pooled funds, institutional portfolios, and pension funds
With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally.
Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.
SLGS(Sun Life Global Solutions) provides Technology and Business Services to Sun Life businesses globally. Started in 2006, since then SLGS has achieved scale, growth, and operational maturity. We’ve also institutionalized Sun Life's global standards by integrating closely with their corporate functions. SLGS today has more than 1100 Engineers, 200+ AWS professionals, and a group of Certified Actuaries. They deliver various complex business solutions. The current workforce comprises of 75% Gen Y. We’re proud to be a young, bustling organization.
The SLGS core digital competencies are cloud, mobile, data analytics, visualization, and RPA. In the past three years, we have launched over 20 digital assets, including the Sun Life Mobile Application, Conversational AI bots and many cutting-edge solutions. We’ve evolved our capability in information technology, business processing, investment research, and enterprise infrastructure to Sun Life businesses around the globe. Digital transformation, for us, is not just about technology advancement and application, but also about enabling business strategy. It's about building new business models, enhancing operational and value-chain efficiency, and creating best-in-class experiences. It’s also about building a digital culture and mindset. We enable all this with the latest technologies, data-driven insights, skillsets, talent and change frameworks.
We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.
Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to take action and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.
We strive to Shine Together, Make Life Brighter & Shape the Future!
Role:
The RPA Engineer will provide day-to-day support for our RPA environments and production processes including bot deployment, maintenance, monitoring, triage, troubleshooting and root cause analysis with timely closure of issues. The Support Engineer will also implement approved automation enhancements requested by our business partners.
Preferred skills:
5-8 years of experience in RPA Development & support.
3+ years of experience with RPA technologies (Blue Prism, UiPath, Power Platforms).
In-depth experience with Confluence, JIRA, ServiceNow, Splunk, Tableau.
Basic experience in MS SQL script, VBA, Python, C#, JSON, PowerShell.
Exposure to Agentic AI solution and implementation
Experience in orchestrating and managing unattended Bots that are running concurrently at the same time.
Results-focused; will go above and beyond with the ability to show creativity in providing solutions.
Proven ability to learn and handle multiple priorities in a dynamic work environment.
Relationship building with people and across teams with different levels or expertise.
Sound business and technical acumen with demonstrated flexibility to identify and apply different approaches to solve business problems, and advance work on business priorities with the ability to deal with ambiguous situations.
Detail oriented with excellent analytical and problem-solving skills with proven interpersonal / teamwork skills.
Demonstrated experience in process reengineering and has successfully led end to end RPA projects in a complex multi-application and technology environments
Qualifications
BE/B.Tech./M.Tech/MCA/M.Sc. in Computer Science
What you will do
Provide production support/process monitoring for our bots (digital workers). Ensure the Bots are running and doing the work using CTWO or Blue Prism control room and/or other automated monitoring tools.
Troubleshoot production issues and implement fixes to issues by doing a thorough root cause analysis and impact of the defect. Take ownership of complex support issues and engage the appropriate resources to reach resolution. Ensure the result of the root cause analysis is documented.
Maintain and monitor our production and development environments and ensure the stability of the environments. Identify and address potential issues that can occur, and ensure the environment provides the required capacity to scale up and down based on existing volume and future volume based on project pipeline.
Create, maintain and update Bot credentials and ensure the credentials are following our Logical Access Security Directive.
Help identify gaps that may exist in our automation monitoring capabilities and implement necessary configuration changes in our RPA platforms that integrate with the company’s standard monitoring tools.
Ensure operational and daily support activities are completed in a timely manner in compliance with the Service Level Agreement requirements.
Interface and coordinate with various stakeholders for Bots deployment in production per our automation lifecycle and deployment governance.
Understand system and business changes that may impact our automated processes and manage the changes by working collaboratively with our business partners without disruption to production processes.
Define and identify level of effort to work on automation enhancements requested by our business partners. Work and implement the requested improvements.
Define and recommend enhancements to existing production support processes and procedures to improve efficiency and support operations that result in superior end user experience.
Support weekly RPA environment maintenance plan including server patching to address vulnerabilities that may exist in our automation environments.
Work on assigned shift schedules and provide on call support per the support team on call scheduling.
Develop, improve, and maintain departmental processes and documentation, leveraging best practices. Continuously update our production support knowledge base. Ensure all written documentation is clear, understandable, audience appropriate and accurately capture the key information required.
Develop and manage effective relationships with multiple stakeholders and business partners.
Apply sound risk management principles, identify, raise and proactively address potential risks related to our automation environments.
Perform regular audit and compliance reviews to ensure compliance with our established standards and processes, policies and procedures (eg. periodic access review).
Ensure our stakeholders are informed on changes, outages and issues related to their automations in a timely and professional manner.
Deliver findings and make recommendations for actionable insights to the leadership team to drive change and improvement on complex issues.
Contribute to the development of RPA Operations and Support roadmap. Lead or support key Operations initiatives.
Contribute in Identifying opportunity and help with creating agents ( Agentic AI)
Job Category:
IT - Digital DevelopmentPosting End Date:
01/06/2026