RR-0347551- Analyst I Infrastructure Services

Job Description:

Field Services Engineer / FS Technician 

•    Provide on-site tech nical support for end-user devices, peripherals, and workplace IT infrastructure.
•    Perform hands-on troubleshooting, break-fix support, and preventive maintenance activities.
•    Install, configure, test, and deploy hardware, software, and standard IT equipment.
•    Respond to incidents, service requests, and escalations within agreed SLAs.
•    Support Digital Bar services, including walk-in issue resolution, device setup, and user assistance.
•    Maintain accurate ticket updates, service records, and technical documentation.
•    Coordinate with remote teams, vendors, and field leads for issue resolution and service continuity.
•    Provide VIP support when required, ensuring quick resolution and high-touch service experience.
•    Ensure compliance with operational procedures, safety standards, and support guidelines.
•    Assist with asset handling, device refresh, swap, and basic inventory coordination.
•    Support site readiness, user moves/adds/changes, and standard workplace support requests.
•    Deliver consistent customer service and ensure positive end-user experience across locations.
•    Escalate unresolved issues promptly and follow through until closure.
•    Contribute to stable, reliable, and efficient day-to-day field operations.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.