SaaS Project Manager

We are seeking a highly skilled and motivated SaaS Project Manager l to join our team. The Level IV Implementation Manager will lead the overall strategy and execution of SaaS implementations, ensuring alignment with the company's vision and long-term goals. This role requires exceptional leadership, deep industry expertise, and the ability to manage highly complex projects and cross-functional teams. 

 

Key Accountabilities: 

• Define, develop, and execute the overall strategy for managing high-complexity SaaS implementations. 

• Ensure alignment with the company’s vision, mission, and long-term goals. 

• Oversee the execution of multiple customer implementations, ensuring projects are delivered on time, within scope, and within budget. 

• Collaborate with executive leadership, sales, product, and customer teams to define and refine technical scopes and strategic initiatives. 

• Lead risk management efforts, proactively identifying and resolving high-impact project issues. 

• Drive innovation and continuous improvement in implementation methodologies, tools, and processes. 

• Ensure seamless data management, workflow testing, product validation, and post-implementation support for successful go-lives. 

• Establish and maintain best practices for implementation processes, including standardization across multiple project teams. 

• Provide strategic insights and guidance to customers and internal teams, ensuring alignment on business objectives. 

• Mentor, train, and provide leadership to project owners, team members, and senior stakeholders to enhance project execution and efficiency. 

• Serve as the primary point of contact for escalated customer issues and strategic discussions, driving resolution and client satisfaction. 

• Offer expert consultation on complex integration and customization projects, ensuring technical feasibility and operational success. 

• Stay at the forefront of industry trends, emerging technologies, and best practices to enhance implementation efficiency. 

• Develop and maintain comprehensive project documentation, risk logs, and status reports for internal and external stakeholders. 

• Drive the development of advanced training materials, resources, and knowledge-sharing initiatives to strengthen the implementation team. 

• Engage with senior management to align implementation strategies with broader business objectives and company growth initiatives. 

 

Desired Skills and Experience: 

• Extensive experience in managing SaaS implementation projects, particularly high-complexity, multi-product, and cross-functional integrations. 

• Expertise in SaaS products, complex integrations, and large-scale enterprise implementations. 

• Proven track record of successfully managing multiple concurrent projects while maintaining high customer satisfaction. 

• Advanced knowledge of project management methodologies, including scope definition, risk assessment, and resource planning. 

• Deep understanding of industry trends, best practices, and compliance requirements for SaaS implementations. 

• Strong strategic thinking, problem-solving skills, and ability to drive innovation and continuous improvement in implementation processes. 

• Exceptional leadership and mentorship skills, with the ability to influence and drive impact at all levels of the organization. 

• Proficiency with project management software (e.g., excel, sharepoint, microsoft suite) and CRM platforms (e.g., Salesforce). 

• Strong communication, presentation, and interpersonal skills for managing executive stakeholders and cross-functional teams. 

• Bachelor’s degree in Business, Healthcare, or a related field; Master’s degree preferred. 

• PMP, CSM, or other relevant certifications are a plus. 

• Ability to travel as needed. 

Metrics for Success/Performance Evaluation:  

• Compliance with established project management processes and methodologies. 

• Maintain on-time project delivery for all SaaS implementations. 

• Drive high customer satisfaction and Net Promoter (NPS) and Customer Satisfaction (CSAT) Scores for completed implementations. 

• Quickly mitigate project issues and risks to ensure project success and minimize delays. 

• Consistently and efficiently manage project resources to maximize productivity and cost-effectiveness.