Safety and Security Representative

Accountabilities:

• Maintain strict compliance with applicable laws, safety standards, security procedures, loss prevention practices, and internal policies while supporting safe operations across assigned retail locations.
• Provide a visible security presence, conduct store patrols and safety walks, accompany team members when needed, and respond promptly to situations that may create safety or business disruption.
• De-escalate confrontations and address individuals whose behavior presents safety concerns, while maintaining a calm, professional, and customer-focused approach.
• Identify and address environmental safety issues, including situations involving illicit substances, bodily fluids, loitering, solicitation, shoplifting, and other hazards.
• Document theft incidents, escalated situations, safety concerns, patrol activity, and other relevant events through accurate and detailed daily reporting.
• Conduct safety, security, and loss prevention audits, identify opportunities for improvement, and help develop environmental measures that can reduce risks at specific locations.
• Provide safety and loss prevention training to store teams and participate in incident and accident reviews to help prevent future occurrences.
• Review and request camera footage when needed, assist with camera positioning, and operate or troubleshoot network-based camera systems.
• Build effective working relationships with store management, regional leaders, facilities teams, external partners, and law enforcement while handling sensitive information with appropriate discretion and confidentiality.
• Support occasional overnight construction projects by helping maintain location security and assist with other store responsibilities when operational needs require it.
• Travel regularly throughout the assigned local area, including Boulder, Colorado, with occasional travel outside the assigned territory as needed.

Requirements:

• Have a high school diploma or GED, with two or more years of previous security, retail, or loss prevention experience preferred.
• Hold or be able to obtain the required Security Guard license for the City of Denver, Colorado, and be able to successfully pass a background check.
• Bring a working knowledge of safety, security, and loss prevention principles, with prior internal theft case resolution experience considered an advantage.
• Demonstrate strong communication skills for both public interactions and detailed incident reporting, along with a friendly, professional, and composed demeanor.
• Be highly detail-oriented and able to maintain strict confidentiality and compliance with established policies and procedures.
• Be capable of explaining safety and security policies to store teams, identifying challenges from the perspective of store employees, and proposing practical solutions.
• Be comfortable operating and troubleshooting network camera systems and using standard business software, including Microsoft Word, Excel, and Outlook.
• Demonstrate sound judgment, independent decision-making, and strong problem-solving skills when responding to difficult or rapidly changing situations.
• Be comfortable working independently while maintaining effective relationships with store teams and other stakeholders.
• Have reliable transportation and the ability to travel throughout the assigned area.
• Be available to work a variable schedule, including days, evenings, weekends, and occasional night shifts, according to operational requirements.
• Be physically able to perform the demands of a retail environment, including frequent walking, standing, reaching, gripping, bending, twisting, and lifting, as well as occasional climbing, kneeling, squatting, and team lifting of heavier items.
• Be comfortable working in varied environments that may involve noise, heat, cold, wet or humid conditions, outdoor areas, heights, dust, fumes, sharp equipment, and congested worksites.

Benefits:

• Hourly pay ranging from $23.00 to $27.50 USD.
• Birthday bonus pay and holiday pay for five store-closure holidays.
• Paid time off, including sick days and vacation, with increases based on tenure.
• Annual Vitamin Bucks of up to $2,080 in store credit, along with a crew member discount and other customer appreciation programs.
• Paid nutrition education and access to health and wellness programs.
• Employee Assistance Program and employee referral program.
• Regularly scheduled pay increases and opportunities for advancement and career development.
• For full-time employees working 30+ hours per week, medical, dental, and vision insurance are available.
• Paid parental leave and paid medical leave through company-sponsored short-term disability coverage.
• Company-paid short-term disability and life insurance, plus voluntary benefits such as hospital indemnity, accident, long-term disability, and term life insurance.
• 401(k) retirement savings plan with discretionary company matching, along with healthcare and dependent care FSAs and an HSA with company matching.