Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
The Safety and Security Shift Lead provides first-line leadership for the daily operations of Direct Supply's Safety and Security team, helping maintain a safe, secure, and welcoming environment for Partners, visitors, and company assets.
Working closely with Safety and Security leadership, this role leads frontline security operations, supports emergency preparedness, oversees security technology and equipment, and promotes safety awareness across campus to protect people, property, and the Direct Supply brand.
The regular schedule for this position is Monday through Friday, 5:00 a.m. to 1:00 p.m. The early start provides regular overlap with third shift and supports consistent leadership connection across shifts. The position also rotates into weekend coverage from 6:00 a.m. to 6:00 p.m., approximately every 6–8 weeks or as needed.
What You’ll Do and Impact:
- Partner with Safety and Security leadership to develop emergency response plans, coordinate Emergency Response Team (ERT) training, and execute annual evacuation drills that strengthen organizational preparedness.
- Coordinate security support for campus events by collaborating with internal stakeholders to provide safe and effective event operations.
- Manage ordering and inventory of security supplies, including uniforms, identification badge materials, and operational equipment.
- Support Human Resources during employment terminations by providing professional security presence and assistance when requested.
- Prepare weekly operational communications that provide team updates on assignments, inspections, campus visitors, and ongoing initiatives.
- Conduct routine audits of restricted access permissions, issued keys, driver's licenses, student access, and other security controls to ensure compliance.
- Maintain the Safety and Security team schedule, coordinate planned and unplanned absences, and proactively arrange staffing coverage to support operational needs.
- Coach, develop, and lead Safety and Security Officers during assigned shifts to ensure consistent execution of security operations, outrageous customer service, professional development, and timely response to incidents.
- Respond to safety and security concerns by assessing risk, coordinating appropriate actions, and documenting incidents to protect Partners, visitors, company property, and the Direct Supply brand.
- Mentor and train new and existing Safety and Security Officers on security procedures, technology, equipment, and shift responsibilities to build team capability and operational consistency.
- Monitor staffing levels throughout each shift and coordinate coverage to maintain uninterrupted security operations.
- Oversee inspection, preventive maintenance, vendor coordination, replacement planning, and lifecycle management of security systems and equipment to maximize reliability and minimize operational disruptions.
- Maintain accurate security documentation, logs, maps, and records using Microsoft 365, SharePoint, and security management systems to support compliance, operational effectiveness, and business continuity.
- Partner with Safety and Security leadership to strengthen campus safety awareness, emergency preparedness, and organizational response capabilities.
- Ensure safety concerns, inspections, operational work, and administrative requests are documented, assigned, and communicated through the team's ticketing and communication systems to promote accountability and timely completion.
- Identify opportunities to improve procedures, documentation, technology, training, and operational efficiency through continuous improvement, including the responsible use of AI and automation to streamline workflows and enhance team effectiveness.
- Lead by example in delivering outrageous customer service while building positive relationships with Partners, visitors, contractors, vendors, and emergency responders.
- Participate in an on-call rotation to provide leadership support during holidays, weekends, and after-hours incidents.
What You'll Bring:
- 5+ years of experience in corporate security, public safety, law enforcement, or a related safety and security environment, including demonstrated leadership or supervisory responsibilities.
- Demonstrated ability to lead, coach, mentor, and develop frontline team members while maintaining high standards for safety, accountability, and outrageous customer service.
- Experience responding to security incidents, assessing risk, and making sound decisions in time-sensitive situations.
- Proficiency using Microsoft 365, SharePoint, security systems, and related technology to maintain documentation and support daily operations.
- Ability to communicate clearly and professionally with Partners, visitors, leadership, and external responders through verbal and written communication.
- Demonstrated problem-solving skills with the ability to identify risks, recommend solutions, and adapt to changing operational priorities.
- Ability to work assigned shifts, participate in an on-call rotation, and adjust schedules as needed to support business and security needs.
- Valid, unexpired driver's license with a satisfactory driving record.
Job to be performed in the location listed. Generous benefit package available.
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