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Derby, England, United Kingdom
Onsite
Location: Derby (Hybrid Working)
Contract: Permanent
Company: Arriva Road Transport Services (ARTS)
Are you passionate about driving quality, compliance and continuous improvement? Do you have the experience and leadership skills to help us deliver a game-changing 5-star service for our customers?
If you're looking for a role where you can influence business performance, shape operational standards and make a genuine impact, we'd love to hear from you.
At Arriva Road Transport Services (ARTS), we exist to prove that alternative transport can be better than the journey it replaces. Every year, we deliver over 80,000 rail replacement journeys, facilitate more than 20,000 train crew taxi journeys, and provide dedicated frontline support to customers across the UK.
As we continue to grow, we're looking for a Safety, Quality Assurance & Performance Manager to lead our quality, compliance and assurance agenda, ensuring the highest standards of governance, operational performance and continuous improvement across the business.
The Opportunity
Reporting to the Head of Safety – Rail Services, with a matrix reporting line into the Head of Operations, you'll be responsible for leading ARTS' quality assurance, compliance, audit and performance functions.
This is a highly visible leadership role that combines quality management, regulatory compliance, operational assurance and performance improvement. You will play a key role in ensuring ARTS remains audit-ready, compliant and focused on delivering exceptional service for customers and stakeholders.
Own and continuously improve the organisation's ISO management systems, including ISO 9001
Ensure quality systems remain embedded within operational delivery and aligned to business objectives
Maintain effective document control processes and governance standards
Lead internal audits, external certification audits and surveillance audits
Manage non-conformances, corrective actions and preventative actions to completion
Develop and deliver an organisation-wide audit and assurance programme
Act as the primary point of contact for regulatory and external audits
Ensure compliance with contractual, regulatory and operational obligations
Provide assurance across suppliers, operational functions and key stakeholders
Create, review and report on KPI and SLA performance across the business
Identify trends, risks and opportunities for improvement
Lead investigations into performance issues and implement sustainable corrective actions
Provide meaningful insight and reporting to senior leadership teams
Develop and drive continuous improvement initiatives that support operational excellence
Support governance frameworks and assurance processes across ARTS
Act as the lead Data Protection Officer for the business
Support wider compliance, risk and assurance activities
Ensure policies, procedures and controls are applied consistently across the organisation
Lead, coach and develop team members where required
Provide guidance to operational managers on quality and compliance requirements
Build strong relationships across the business to drive standards and accountability
Work closely with internal and external stakeholders to support continual improvement and assurance activities
Proven experience in a quality assurance, compliance, audit or performance management role
Experience managing ISO management systems, particularly ISO 9001
Strong experience leading internal and external audits
A track record of managing KPI and SLA performance and driving improvement
Strong analytical, reporting and problem-solving skills
Excellent stakeholder management and influencing capabilities
The ability to translate data, audit findings and performance trends into meaningful business improvements
Strong communication and leadership skills
Experience within transport, rail, logistics or another regulated industry
Knowledge of ISO 14001, ISO 45001 or other management system standards
Experience working with regulatory bodies and client compliance frameworks
NEBOSH or equivalent health and safety qualification
At ARTS, you'll join an ambitious and growing business where quality, compliance and operational excellence are central to everything we do.
We offer:
Competitive salary
Hybrid working
Free travel on Arriva branded rail services across the country
Arriva Village employee discounts
Employee Assistance Programme with 24-hour confidential support
Opportunities for professional development and career progression
If you're looking for an opportunity to shape standards, drive continuous improvement and play a key role in the future success of ARTS, we'd love to hear from you.