Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Reporting to the Store Manager and as an ambassador of Diptyque, you will be responsible for welcoming, advising, and building customer loyalty.
Job description:
Customer experience
- Act as a role model in terms of customer service, client experience, and customer loyalty
- Present our brand universe and products through a unique sales ceremony and Diptyque storytelling
- Develop and share product knowledge (design, materials, care) to offer relevant recommendations to each client
Driving commercial performance
- Contribute to the boutique’s performance by developing sales and achieving targets through various business levers
- Participate in daily, weekly, and monthly reporting
- Ensure the client database is properly maintained and propose loyalty initiatives using our CRM tool
- Act as a relay of information to the retail management and head office teams
In-store activities and brand image
- Ensure the brand image is upheld by contributing to the proper upkeep of the boutique
- Act as a role model in terms of visual merchandising
- Take part in all tasks essential to the smooth running of the boutique (stock management, replenishment, stockroom organization, delivery handling, etc.)
- Ensure proper stock management in line with procedures and prepare inventory processes
Candidate Profile:
Experience
- First confirmed experience as a Sales Advisor in the Perfume & Cosmetics/Beauty/Luxury sector
Skills
- Fluent in German and English (written and spoken), with excellent communication skills
- Curious and sensitive to art, able to communicate about brand collaborations
- Strong organizational and adaptability skills, enabling you to thrive in a constantly evolving environment
- Proficient in Microsoft Office (Outlook for clienteling actions, Excel for reporting) and comfortable using digital tools in-store
Interpersonal skills
- Excellent interpersonal skills, enabling you to build strong relationships with clients, the team, and headquarters
- Strong empathy and active listening skills, ensuring outstanding customer service
Permanent full-time position, starting from January 2027
Diptyque is committed to diversity in all its forms and considers each application carefully.
